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What is Mindcat People?

Mindcat People is an HR and payroll software solution specifically designed for businesses operating in the UAE and Saudi Arabia, serving a diverse array of industries including construction, facility management, and food service. This software adeptly manages various aspects of employee administration, including personnel records, salary settings, attendance monitoring, leave requests, overtime calculations, advance applications, expense claims, and responses to employee queries. Each month, it streamlines the payroll procedure by generating payslips and creating a WPS file for seamless uploads to UAE banking institutions or exchange services, alongside a Mudad file tailored for the Saudi payroll system; it ensures compliance with local regulations such as GOSI and gratuity during the initial setup. Employees enjoy the convenience of a mobile-compatible web application that lets them clock in, submit leave requests, file expense reports, and view their payslips, while managers have the tools needed to effortlessly manage payroll and authorize requests. The platform is engineered to accommodate organizations in both the UAE and Saudi Arabia through a single installation, with flexible hosting options available in the region or within a client's own cloud infrastructure or data center. Furthermore, the setup process incorporates features such as data import capabilities, validation of bank files, a month for parallel payroll processing, and extensive user training. This adaptability guarantees that companies can effectively customize the system to align with their unique HR and payroll requirements, thereby enhancing overall operational efficiency. Overall, Mindcat People stands out as a comprehensive solution for businesses looking to streamline their HR functions and payroll processing.

What is Mindcat Desk?

Mindcat Desk is a cloud-based help desk and service desk solution tailored for support teams operating in the Gulf region. It effectively converts requests submitted via email, phone, or a customer portal into organized tickets that include reference numbers, assigned owners, priority ratings, current status, and deadlines in line with service-level agreements. Teams can easily adapt their response and resolution targets to fit their operational hours, work schedules, and regional calendars, employing features such as queues, escalation protocols, templated responses, and detailed reports to manage their service duties efficiently. Customers can track the status of their requests through a user-friendly portal, which offers access to a help center in both Arabic and English. The agent interface is designed to support both English and partial Arabic, with a right-to-left orientation to enhance usability. Organizations have the option to host the solution in vendor-managed environments located in the UAE or Saudi Arabia, or they can implement it within their own cloud infrastructure or data center. This solution proves especially advantageous for IT service desks, managed service providers, and other organizations that handle support requests necessitating strict adherence to response-time guidelines, ultimately boosting operational efficiency and customer satisfaction. Moreover, Mindcat Desk's versatility makes it an essential resource for any organization aiming to optimize its support operations while ensuring a seamless customer experience.

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Integrations Supported

Integrations Supported

Google Workspace
Microsoft 365
Salesforce
Slack

API Availability

API Availability

Has API

Pricing Information

AED/SAR 29/employee/month
Per-employee monthly pricing starts at AED 29 in the UAE or SAR 29 in Saudi Arabia; published rates vary by employee band. Shared installations have a AED/SAR 990 monthly minimum. Quick Start setup is AED/SAR 2,500 for up to 50 employees. Other managed or customer-cloud deployments may be priced separately. UAE VAT is 5% and Saudi VAT is 15%; annual prepayment is eligible for a stated discount.

Pricing Information

AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training

Training Options

Not specified

Company Facts

Organization Name

Mindcat Technology Consultants FZE

Date Founded

2022

Company Location

United Arab Emirates

Company Website

mindcat.ai

Company Facts

Organization Name

Mindcat Technology Consultants FZE

Date Founded

2022

Company Location

United Arab Emirates

Company Website

mindcat.ai

Categories and Features

Human Resources

Not specified

Payroll

Not specified

Categories and Features

Help Desk

Not specified

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