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What is Mixmax?

Boost your response rates, secure additional meetings, ensure no opportunities are missed, and accelerate your meeting bookings. Rapidly expanding companies that prioritize exceptional customer service can greatly benefit from effective communication strategies. Intelligent messaging solutions can enhance your chances of securing meetings, receiving replies, and closing deals. Elevate customer satisfaction while fostering greater team involvement. Gain insights into who has accessed your emails and which specific content captured their interest. Streamline your tasks, enhance sales effectiveness, and synchronize your team members. With a comprehensive overview, you can identify performance trends and refine processes. By leveraging these tools, you can unlock new opportunities and potentially enhance productivity tenfold—all without stepping away from your email inbox. Embrace these innovations to transform your outreach efforts and achieve remarkable results.

What is InteractionSync?

To deliver exceptional customer experiences, it is crucial for contact center representatives to possess a thorough and unified understanding of omnichannel engagement. InteractionSync for Genesys Cloud provides this essential capability, enabling agents to deliver outstanding service swiftly, effectively, and consistently. A successful strategy for creating a comprehensive customer experience necessitates the integration of key systems, including your CRM and contact center operations. By utilizing InteractionSync for Genesys Cloud, agents obtain a cohesive view of omnichannel interactions within Microsoft Dynamics 365, which continuously improves customer experiences through both speed and quality. This solution simplifies navigation and reduces the number of keystrokes required to access customer information, consequently allowing agents to save valuable time. Moreover, features such as intelligent screen pops and the automatic creation of Dynamics 365 activities significantly enhance operational efficiency, enabling agents to concentrate more on customer interactions rather than on administrative duties. Ultimately, this integration not only elevates agent productivity but also plays a vital role in enhancing overall customer satisfaction, leading to a more engaged and loyal clientele. As a result, organizations can foster stronger relationships with their customers, contributing to long-term success and growth.

Media

Media

Integrations Supported

Beamy
Dropbox
Facebook
Genesys Cloud CX
GitHub
Gmail
Google Calendar
Google Maps
Humanic
LinkedIn Sales Navigator
MadKudu
Personas
Pitchsail
Protective.ai
Rambox
RepliQ
Shift
Slack
Todoist
X (Twitter)

Integrations Supported

Beamy
Dropbox
Facebook
Genesys Cloud CX
GitHub
Gmail
Google Calendar
Google Maps
Humanic
LinkedIn Sales Navigator
MadKudu
Personas
Pitchsail
Protective.ai
Rambox
RepliQ
Shift
Slack
Todoist
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$9.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mixmax

Date Founded

2015

Company Location

United States

Company Website

mixmax.com

Company Facts

Organization Name

TTEC Digital

Company Location

United States

Company Website

ttecdigital.com/solutions/interactionsync

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Email Tracking

A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Categories and Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

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