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What is Modulate Velma?

Velma is a cutting-edge AI model developed by Modulate, operating within an extensive voice intelligence framework that interprets conversations directly from audio input instead of relying on text transcriptions. Unlike traditional approaches that convert spoken language into text for analysis by language models, Velma utilizes an Ensemble Listening Model (ELM) characterized by a distinctive architecture that can simultaneously process various dimensions of voice, including tone, emotion, pacing, intent, and behavioral signals. This sophisticated ability allows it to capture the full essence of a conversation, transcending mere words to recognize subtle cues such as stress, deceit, sarcasm, or escalation as they unfold. Velma accomplishes this feat by integrating numerous specialized detectors, each focused on particular aspects of speech, such as emotional context, inappropriate behaviors, or indications of synthetic voices, and then consolidating these signals to extract deeper insights regarding the conversational dynamics. As a result, it enables a more profound understanding of interactions in real time, significantly improving the potential for effective communication analysis and fostering better engagement. Its unique design positions Velma as a leader in the realm of voice intelligence, pushing the boundaries of how we perceive and interact with spoken language.

What is Jubilee Voice?

Jubilee Voice is an advanced AI voice agent platform designed to transform how businesses handle calls by providing intelligent, scalable, and continuously learning virtual agents. Operating 24/7, these AI agents eliminate missed calls and reduce operational costs by automating routine customer interactions. Unlike conventional IVR systems that force users through long menus, Jubilee Voice’s AI VoiceBot intuitively understands caller intent, allowing users to get straight to the point. The system offers deep integrations with backend tools such as Google Calendar, enabling automatic meeting scheduling that avoids double bookings. It also connects to Google Spreadsheet to act as a dynamic database, enhancing data management. Personalized interactions are a key feature, with the VoiceBot remembering callers by phone number and past orders, making conversations feel natural and engaging. Jubilee Voice supports human override, seamlessly transferring calls to live agents if negative sentiment or frustration is detected. Post-call analytics provide valuable insights including call summaries, sentiment analysis, and goal achievement tracking to continuously improve service quality. Payment processing is streamlined through Stripe integration, allowing secure downpayments for high-value items during calls. Additionally, the platform connects with popular CRMs like HubSpot, Salesforce, Oracle, and AWS S3 to centralize customer information and optimize sales workflows. Overall, Jubilee Voice combines AI intelligence and human empathy to deliver an efficient, personalized, and scalable customer service experience.

Media

Media

No images available

Integrations Supported

Five9
GENESYS
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Salesforce
Slack
Zendesk
Zoom

Integrations Supported

Five9
GENESYS
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Salesforce
Slack
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$0.25 per hour
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Modulate

Date Founded

2019

Company Location

United States

Company Website

www.modulate.ai/velma

Company Facts

Organization Name

Jubilee Voice

Date Founded

2025

Company Location

Australia

Company Website

www.jubileevoice.ai/

Categories and Features

Categories and Features

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