Ratings and Reviews 4 Ratings
Ratings and Reviews 0 Ratings
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What is Moment?
Moment, which was previously known as Moment House, offers a seamless platform that enables creators to design distinctive, ticketed events called Moments, which can connect them with fans worldwide. Since your audience is global, why not captivate them with a Moment? You can create immersive social experiences that transcend simple interactions, allowing your fans to engage on a deeper level through voice communications. Moreover, you can arrange memorable one-on-one video chats that create lasting connections. The option to sell merchandise during events adds another layer to the overall experience, making it even more enjoyable. With live modules integrated into your events, the excitement only grows. You have complete authority over your events, with tools to analyze, update, and export all relevant data at your disposal. Retain the entirety of your ticket sales while benefiting from a reasonable 10% service fee at checkout, enabling you to maximize your earnings. You can easily export email lists as CSV files, which helps in nurturing direct relationships with your supporters. Customize the appearance of your Moment with your unique artistic flair and receive help from our knowledgeable in-house experts for any technical issues you may encounter. In addition, you can track where your ticket sales are coming from and work alongside promoters, all while enjoying the capability to display sponsor or charity logos. This all-encompassing strategy ensures that every element of your event is fine-tuned for optimum success, paving the way for truly memorable experiences for both creators and fans. Ultimately, this makes it easier than ever to build and maintain valuable connections with your audience.
What is Cx Moments?
Quickly gain valuable insights from customer interactions, enabling you to pinpoint the main issues that irritate them and negatively affect your business. With just a few clicks, you can efficiently sort and analyze vast amounts of customer support requests, tickets, and live chat sessions. The conventional approach of manually tagging tickets can be laborious and inconsistent, often resulting in crucial details being overlooked and many support tickets remaining untagged. Cx Moments AI excels beyond your agents by tagging tickets with greater speed and accuracy, no matter how intricate the categorization may be. Moreover, we can retroactively assign new tags or categories to your entire ticket history, ensuring nothing is missed. Cx Moments further enhances your workflow by providing automatic summaries of customer inquiries based on department, which helps you highlight specific issues pertinent to each team. With a single click, you can discover which contact drivers are increasing and require prompt action. This system also reveals areas where your agents may struggle, indicating possible training opportunities to boost their effectiveness. By harnessing these insights, your organization can dramatically elevate customer satisfaction and improve overall operational efficiency, setting the stage for long-term success. Enhanced visibility into customer interactions can lead to proactive measures that strengthen relationships and drive loyalty.
Integrations Supported
Dixa
Freshdesk
Freshservice
GitLab
HubSpot Service Hub
Kayako
LiveChat
Salesforce
Slack
TeamSupport
Integrations Supported
Dixa
Freshdesk
Freshservice
GitLab
HubSpot Service Hub
Kayako
LiveChat
Salesforce
Slack
TeamSupport
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Patreon
Company Location
United States
Company Website
www.moment.co
Company Facts
Organization Name
Cx MOMENTS
Date Founded
2016
Company Location
Ireland
Company Website
www.cxmoments.com
Categories and Features
Live Streaming
Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration
Virtual Event Platforms
Alerts/Notifications
Attendee Management
Customizable Branding
Event Management
File Sharing
Lead Capture
Live Audio/Video Chat
Live Text Chat
Mobile Access
Moderation
Pre-made Templates
Presentation Tools
Q&A
Reporting/Analytics
Social Media Promotion
Surveys/Polls
Virtual Booths
Virtual Lobby
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering