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What is Moneypenny?

Moneypenny delivers exceptional, 24/7 customer service through live answering, chat support, and omnichannel solutions. Businesses can customize their plans, selecting from features like call forwarding, scripted responses, appointment scheduling, and order processing. The platform also integrates the cutting-edge AI Receptionist, a fully automated service that provides personalized, conversational responses based on deep insights and verbal cues. When necessary, calls are seamlessly transferred to expert human receptionists for more complex inquiries. With AI-driven automation and human support, Moneypenny ensures efficient, personalized service that enhances customer experience while lowering operational costs.

What is Go Answer?

Go Answer specializes in affordable contact center solutions designed to enhance your business’s success. We understand the various challenges that contemporary businesses face and are committed to lightening your workload. By leveraging our contact center services, you can focus on vital activities that drive your business forward, while we manage the rest. From handling appointment bookings to supporting inbound sales, our services are designed to facilitate exceptional customer support around the clock. You’ll be amazed at how economical our offerings are. Recognizing that many customers prefer quick interactions without the need for voice calls, we provide Web Chat Services that deliver swift responses, ensuring customers feel acknowledged and valued, even in a digital setting. In this rapidly evolving digital landscape, it is critical to provide your clients with prompt assistance to build loyalty and enhance satisfaction. Our goal is to create seamless interactions that not only meet but exceed customer expectations.

Media

Media

Integrations Supported

Zapier

Integrations Supported

Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$56 per month (20% off deal)
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Moneypenny

Date Founded

2000

Company Location

United Kingdom

Company Website

www.moneypenny.com/us/

Company Facts

Organization Name

Go Answer

Date Founded

2012

Company Location

United States

Company Website

www.1888goanswer.com/services/contact-center

Categories and Features

Answering Services

The top receptionists in the United States adhere to your personalized script, guaranteeing that you never overlook a call while allowing you to concentrate on what you excel at.

Call Center

Our skilled receptionists manage your calls as though they are part of your company, delivering outstanding service to your customers around the clock.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Forwarding

Operate from any location as our receptionists effortlessly redirect crucial business calls to you and your team whenever necessary.

Legal Answering

Our skilled and knowledgeable legal receptionists understand the importance of effectively representing your law practice. They are dedicated to assisting you in reaching your business objectives by managing important inquiries and guaranteeing that your firm is consistently available to clients.

Live Chat

Our expert Live Chat representatives, equipped with advanced technology, are here to engage with your web visitors and transform chats into loyal customers.

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Managed Live Chat

Our expertly trained Live Chat representatives, paired with advanced technology, are dedicated to engaging with your website visitors and transforming those interactions into loyal customers.

Virtual Receptionist

Experience exceptional service with America's top virtual receptionists, who operate around the clock as an integral part of your team. They handle inquiries effortlessly, ensuring your customers are always greeted with a smile.

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