Compare Moneypenny vs. Microsoft Dynamics 365 Contact Center

Ratings and Reviews 963 Ratings

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What is Moneypenny?

Moneypenny delivers exceptional, 24/7 customer service through live answering, chat support, and omnichannel solutions. Businesses can customize their plans, selecting from features like call forwarding, scripted responses, appointment scheduling, and order processing. The platform also integrates the cutting-edge AI Receptionist, a fully automated service that provides personalized, conversational responses based on deep insights and verbal cues. When necessary, calls are seamlessly transferred to expert human receptionists for more complex inquiries. With AI-driven automation and human support, Moneypenny ensures efficient, personalized service that enhances customer experience while lowering operational costs.

What is Microsoft Dynamics 365 Contact Center?

Microsoft Dynamics 365 Contact Center is an all-inclusive cloud solution designed for customer service, merging customer engagement, communication, and analytics into one unified platform. This innovative system allows companies to manage customer interactions across multiple channels, including voice, chat, email, and social media, thus ensuring a seamless omnichannel experience for users. By utilizing AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows to streamline operations. Furthermore, it integrates effortlessly with other Microsoft tools, such as Teams and Power BI, facilitating collaboration and enabling data-informed decision-making. Organizations benefit from customizable dashboards and analytics that help them monitor key performance indicators (KPIs) while refining their customer service strategies. Microsoft Dynamics 365 Contact Center is particularly advantageous for enterprises looking to boost customer satisfaction and improve their operational efficiency. In essence, this powerful solution not only enhances service delivery but also equips organizations with the tools they need to respond effectively to changing customer expectations, ultimately fostering a culture of continuous improvement.

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Integrations Supported

Dynamics 365 Customer Service

Microsoft Dynamics 365

Microsoft Power BI

Microsoft Teams

Zapier

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Integrations Supported

Dynamics 365 Customer Service

Microsoft Dynamics 365

Microsoft Power BI

Microsoft Teams

Zapier

See All Integrations

API Availability

Has API

API Availability

Has API

Pricing Information

$56 per month (20% off deal)

Free Trial Offered?

Free Version

Pricing Information

$110/month

Free Trial Offered?

Free Version

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

On-Prem

Chromebook

Linux

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

On-Prem

Chromebook

Linux

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

Webinars

Online Training

On-Site Training

Training Options

Documentation Hub

Webinars

Online Training

On-Site Training

Company Facts

Organization Name

Moneypenny

Date Founded

2000

Company Location

United Kingdom

Company Website

www.moneypenny.com/us/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/dynamics-365/products/contact-center

Categories and Features

AI Voice Agents

Answering Services

The top receptionists in the United States adhere to your personalized script, guaranteeing that you never overlook a call while allowing you to concentrate on what you excel at.

Call Center

Our skilled receptionists manage your calls as though they are part of your company, delivering outstanding service to your customers around the clock.

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Database

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Call Forwarding

Operate from any location as our receptionists effortlessly redirect crucial business calls to you and your team whenever necessary.

Legal Answering

Our skilled and knowledgeable legal receptionists understand the importance of effectively representing your law practice. They are dedicated to assisting you in reaching your business objectives by managing important inquiries and guaranteeing that your firm is consistently available to clients.

Live Chat

Our expert Live Chat representatives, equipped with advanced technology, are here to engage with your web visitors and transform chats into loyal customers.

Canned Responses

Customizable Branding

Geo Targeting

Offline Form

Proactive Chat

Screen Sharing

Third Party Integration

Transfers / Routing

Website Visitor Tracking

Managed Live Chat

Our expertly trained Live Chat representatives, paired with advanced technology, are dedicated to engaging with your website visitors and transforming those interactions into loyal customers.

Virtual Receptionist

Experience exceptional service with America's top virtual receptionists, who operate around the clock as an integral part of your team. They handle inquiries effortlessly, ensuring your customers are always greeted with a smile.