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What is MultiVue?

Civica's cloud-based Master Data Management (MDM) solution, MultiVue, empowers users to efficiently match, merge, and oversee their data. It provides a consolidated view of your records and associated entities that can be accessed anytime, anywhere, and on any device. By integrating data from diverse business systems and functions, you can create an accurate overview that uncovers exciting opportunities for technological progress and insights driven by data, which can result in more economical services as well as a better customer experience and satisfaction. The potential to improve results through MDM is primarily limited by how effectively IT and business teams work together to identify use cases and areas that require process improvement. With MultiVue and its additional features—MultiVue Share, MultiVue Enrich, and MultiVue CRM Embed—you can take control of your data management processes while reaping the rewards of a data-focused approach to business. This all-encompassing tool not only optimizes operations but also promotes a culture of innovation throughout your organization, ultimately positioning you for long-term success in a competitive landscape. By leveraging these capabilities, you can ensure that your organization remains agile and responsive to ever-changing market demands.

What is Civica Complaints Management?

Civica Complaints Management is a comprehensive software solution designed for handling complaints within enterprises, leveraging the capabilities of the iCasework platform. With its cloud-based architecture and intuitive interface, it enables users to efficiently manage, document, and analyze customer complaints, inquiries, and feedback throughout the entire organization. The software is highly customizable, allowing adjustments to fit the specific needs of your organization, which in turn leads to improved service quality, regulatory compliance, and a more satisfying customer experience. By effectively addressing complaints, organizations can foster stronger relationships with their customers and create a more responsive service culture.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Civica

Date Founded

1980

Company Location

United States

Company Website

www.civica.com/en-us/container---product-pages/multivue/

Company Facts

Organization Name

Civica

Date Founded

2001

Company Location

United Kingdom

Company Website

www.civica.com/complaints-management

Categories and Features

Master Data Management

Data Governance
Data Masking
Data Source Integrations
Hierarchy Management
Match & Merge
Metadata Management
Multi-Domain
Process Management
Relationship Mapping
Visualization

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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