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What is NET-Phacs?

NET Services utilizes ASP technology to streamline operations within service bureaus that cater to chargeback and resale call accounting. The term ASP, which stands for Application Service Provider, represents a contemporary evolution of the traditional service bureau concept, adapting it for modern demands. This modernization is achieved through swift information delivery systems that only require a typical web browser for user access. In an era where personal computers are both widely available and affordable, one might question the continued appeal of service bureaus or ASP services today. However, the reasoning is grounded in the potential for cost reduction, allowing organizations to focus on their primary applications while efficiently meeting ancillary requirements. Despite the low prices of hardware and certain software, the entire system still incurs expenses, as each installation demands the skills of professional experts for optimal management. NET Services provides access to these knowledgeable professionals, distributing their costs among numerous clients, which results in a more cost-effective solution that guarantees secure access to essential information whenever needed. This strategy not only improves operational efficiency but also empowers organizations to pursue innovation without the challenges associated with maintaining extensive IT infrastructure, enabling them to stay competitive in a rapidly evolving marketplace.

What is CommsOffice Express?

CommsOffice Express functions as a comprehensive call management solution for both single and multiple locations, consistently evaluating the effectiveness of your business's interactions with existing and potential clients. This robust tool integrates effortlessly with your phone system, providing instant, real-time graphical representations of both incoming and outgoing calls across your organization. The Today screen grants a quick visual summary of system performance for any time of day or selected historical period. Users can personalize this interface with various chart options and apply filters to highlight only the information that is most relevant to them. Boasting 140 standard reports, CommsOffice Express offers a wealth of data, facilitating detailed reporting based on criteria such as site, department, extension, trunk, DID/DDI, account code, and even the frequency of calls to specific phone numbers. This level of customization empowers organizations to adjust their reporting and analytics, aligning them with specific operational needs, thereby enhancing the overall efficiency of their communication strategies. Additionally, the user-friendly design of the platform makes it accessible for teams to quickly grasp and utilize the insights it provides.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$600 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Matsch Systems

Date Founded

1978

Company Location

United States

Company Website

www.matsch.com/saas-solutions/net-service-products/

Company Facts

Organization Name

CommSoft Software Solutions

Company Website

commsoftrms.com/commsoffice-express/

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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