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What is NEW.B.I.E AI Chatbot?

Simplifying your operations allows you to focus on what truly matters, ultimately helping to lower administrative expenses while boosting productivity and increasing profits for your business. NewBook prioritizes security with bank-level protection, daily backups, and local data centers, ensuring that your information remains safe and readily accessible whenever needed. Our support team is approachable and available via phone or email to provide assistance whenever necessary. The intuitive interface of NewBook facilitates seamless integrations that enable you to efficiently manage every facet of your business operations. Additionally, by connecting third-party applications, you can make quicker, well-informed decisions. NewBook provides a variety of reports to help you keep track of your team's performance, allowing you to analyze cancellation rates by each staff member over specific timeframes, along with metrics on task completion and tariff adjustments. This level of insight makes it simple to identify and reward your team for their hard work and achievements. In doing so, you foster a motivated workforce that contributes positively to your business's success.

What is Mongoose Harmony?

Harmony is an intelligent chatbot solution designed to guide website visitors toward pertinent content, gather lead information, and link conversations to the appropriate team members. Its effectiveness is bolstered by a collaboration with Drift specifically tailored for higher education institutions. Always on hand and eager to help, Harmony guarantees that your website accurately reflects your institution's ethos. The Mongoose Harmony solution offers your site a voice that is operational 24/7, allowing for live chat interactions when staff are available while the bot effectively addresses inquiries to assist visitors in locating necessary information. Additionally, you can customize the branding to align with your school's unique identity. It adeptly connects visitors with the right department or individual through focused questioning, and multiple team members can engage in conversations, with notification alerts keeping track of visitor queries. Moreover, when the moment arises for a more personal touch, visitors can effortlessly schedule meetings with staff through the bot, creating an experience that is both seamless and user-friendly. This feature not only improves the visitor experience but also enhances internal communication within your institution, fostering a more connected educational community. This innovative approach ensures that every visitor feels valued and well-guided throughout their journey on your website.

Media

Media

Integrations Supported

Facebook
wolfSSL

Integrations Supported

Facebook
wolfSSL

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per user, per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NewBook

Date Founded

2010

Company Location

United States

Company Website

www.newbook.cloud

Company Facts

Organization Name

Mongoose

Date Founded

2014

Company Location

United States

Company Website

www.mongooseresearch.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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