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What is NICE Proactive AI Agent?
NICE's Proactive AI Agent is an innovative solution designed to enhance complex customer interactions across various industries, including healthcare, finance, telecommunications, and education. By engaging customers throughout their journey, it anticipates needs and addresses potential problems proactively, which significantly lowers the number of incoming inquiries. This advanced agent can handle lengthy interactions that may extend over days, weeks, or even years, maintaining consistent communication through multiple channels like text, email, web forms, and voice calls. With more than 30 ready-to-deploy applications, it automates over 90% of customer interactions, freeing human agents to concentrate on more intricate, high-value engagements when needed. This approach not only increases customer satisfaction but also improves operational efficiency by reducing manual tasks and cutting costs, leading to a more streamlined customer service environment. Moreover, the deployment of this AI technology promotes a more tailored experience, enabling businesses to cultivate stronger, lasting relationships with their customers as they evolve. Ultimately, the adoption of such innovative solutions positions companies to thrive in a competitive landscape.
What is Loman.ai?
Loman serves as a 24/7 AI phone assistant designed specifically for the restaurant sector, ensuring that every call is handled without delay. This advanced system skillfully undertakes a variety of tasks, such as taking orders, answering queries, scheduling reservations, and more, enabling restaurant staff to focus on providing excellent service to in-house customers. Featuring realistic voice technology, Loman facilitates a seamless interaction for callers, efficiently addressing inquiries and directing calls to human employees as needed. It integrates effortlessly with leading restaurant point-of-sale systems like Square, Toast, Clover, and Revel, allowing orders and reservations to be processed directly within your existing operations. Tailored to reflect your business’s unique features, Loman can deliver accurate information about menu offerings, dietary restrictions, and general inquiries. Furthermore, it possesses the ability to handle multiple calls simultaneously, ensuring that customers do not face delays or unanswered calls. By implementing Loman, dining establishments have observed marked improvements in operational productivity, a reduction in missed calls, and enhanced customer satisfaction, all contributing to a better overall dining experience. This cutting-edge solution not only improves communication but also fosters stronger connections with patrons, enhancing their loyalty to your establishment. Restaurant owners can now focus on crafting memorable experiences while Loman manages the essential communication aspects.
Integrations Supported
Clover
NICE CXone Mpower
Revel
SpotOn
Square POS
Toast POS
Integrations Supported
Clover
NICE CXone Mpower
Revel
SpotOn
Square POS
Toast POS
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$199 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NICE
Date Founded
1986
Company Location
United States
Company Website
www.nice.com/products/proactive-ai-agent
Company Facts
Organization Name
Loman.ai
Company Location
United States
Company Website
www.loman.ai/