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What is Narvar?
Creating a compelling post-purchase experience through effective order tracking, communication, and seamless returns processes fosters customer loyalty. Narvar is here to support your needs, whether you're a budding direct-to-consumer startup or an established global brand. By utilizing predictive delivery dates, you can set transparent expectations that enhance conversion rates. To boost customer engagement and drive additional sales, offer tailored, brand-consistent order tracking experiences. Implementing multi-channel messaging that resonates with your audience ensures that every interaction matters throughout the consumer journey. Additionally, by providing exceptionally convenient returns experiences, you can enhance customer satisfaction while managing costs and maximizing revenue opportunities. With offices strategically located across North America, Europe, and Asia Pacific, we are well-equipped to assist retailers worldwide. Our main office is based in the San Francisco Bay Area, where we focus on setting clear delivery expectations before purchase, thereby building consumer confidence and increasing overall revenue. An exceptional post-purchase experience not only retains customers but also encourages them to return for future purchases.
What is Appriss Engage?
Protecting your profits while providing outstanding customer experiences is essential. Appriss Engage equips retailers with real-time protections by leveraging AI to deliver behavior-based recommendations that improve the management of returns, claims, and customer appeasement. What sets Appriss Engage apart is its ability to integrate data across multiple channels, resulting in accurate advice for addressing returns and claims. Whether in a physical store or online, Appriss Retail is committed to safeguarding transactions against fraudulent activities and misuse. It provides immediate insights on whether to approve, flag, or deny return requests, effectively reducing conflicts that stem from policy enforcement or biases in face-to-face interactions. This solution not only defends against fraudulent return transactions but also ensures that honest customers can enjoy a superior experience. Moreover, since fraudulent or abusive returners can interact with online platforms or customer service, it underscores the importance of having a robust fraud prevention approach that covers all customer engagement avenues. Consequently, Appriss Engage not only helps preserve profitability but also enhances customer satisfaction, making it an indispensable partner for retailers. By adopting such a holistic approach, businesses can effectively balance risk management with an unwavering commitment to their customers.
Integrations Supported
Accumula
Adobe Target
Canopy
Chatdesk
Cumulus Retail
DPD
FedEx Ship Manager
IBM Cloud
Magento
Microsoft Dynamics 365
Integrations Supported
Accumula
Adobe Target
Canopy
Chatdesk
Cumulus Retail
DPD
FedEx Ship Manager
IBM Cloud
Magento
Microsoft Dynamics 365
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Narvar
Date Founded
2012
Company Location
United States
Company Website
corp.narvar.com
Company Facts
Organization Name
Appriss Retail
Company Location
United States
Company Website
apprissretail.com/solutions/engage/
Categories and Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration
Categories and Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection