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What is Neocase CS?

Transform every facet of the employee lifecycle with comprehensive HR solutions crafted for professionals determined to create a meaningful difference. Our services support both large and mid-sized enterprises in enhancing the experiences of employees, clients, and suppliers, while also streamlining and automating workflows to reduce costs. If your goal is to reclaim valuable time to generate impactful value for both your workforce and management, consider engaging your employees with customized experiences and alleviating HR administrative burdens through automation technologies. By collaborating with Neocase Software, leading companies in the industry can deliver outstanding services characterized by personalization and simplicity, all while meeting their transformation goals through effective process automation. This strategic shift in HR practices not only fosters a more engaged workforce but also propels organizations toward greater success and innovation. Embracing these changes can ultimately create a thriving workplace culture that benefits everyone involved.

What is InfiniteKM?

InfiniteKM is a cloud-based solution that aims to deliver a consistent and compliant Customer Experience (CX) across all interactions by improving Knowledge Management (KM). It guarantees that customers have access to prompt and precise information, thereby nurturing an engaged business model with standardized service delivery. By integrating smoothly with platforms such as Salesforce, Dynamics, and SharePoint, the InfiniteKM system enhances governance, risk management, and compliance across the organization, equipping teams with essential answers. Many leading organizations rely on InfiniteKM each day to ensure that both their teams and customers can access timely, relevant information through all channels, which significantly improves CX and compliance. Moreover, the platform serves to align strategic goals among leadership, foster a positive team culture, and elevate employee engagement, all of which together enhance their ability to deliver outstanding CX. This all-encompassing strategy not only increases operational efficiency but also lays the groundwork for ongoing growth and innovation within the business, making it a critical asset in today’s competitive landscape. Ultimately, InfiniteKM is positioned as a vital tool for organizations aiming to thrive in a rapidly evolving market.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Microsoft SharePoint
Salesforce

Integrations Supported

Microsoft Dynamics 365
Microsoft SharePoint
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$120 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Neocase Software

Date Founded

2001

Company Location

United States

Company Website

www.neocasesoftware.com

Company Facts

Organization Name

InfiniteKM

Company Location

United States

Company Website

www.infinitekm.com/Login.aspx

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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