Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • 11x Reviews & Ratings
    70 Ratings
    Company Website
  • Bigly Sales Reviews & Ratings
    7 Ratings
    Company Website
  • D&B Hoovers Reviews & Ratings
    1,201 Ratings
    Company Website
  • Visual Visitor Reviews & Ratings
    251 Ratings
    Company Website
  • Fathom Reviews & Ratings
    7,733 Ratings
    Company Website
  • optivalue.ai Reviews & Ratings
    4 Ratings
    Company Website
  • Forethought Reviews & Ratings
    166 Ratings
    Company Website
  • Adversus Reviews & Ratings
    172 Ratings
    Company Website
  • ShareCRM Reviews & Ratings
    68 Ratings
    Company Website
  • GWI Reviews & Ratings
    201 Ratings
    Company Website

What is Neocom?

Locating the ideal product typically demands multiple interactions, which can prove burdensome for shoppers and financially taxing for businesses. This lack of efficiency can result in companies forgoing millions in potential income due to insufficient search support for their clients. Although online retail presents a broader array of options than traditional stores, it frequently falls short in offering the tailored support and expert recommendations necessary for making informed purchases. By integrating product guidance that filters leads effectively, businesses can cut costs and reduce product returns, allowing their teams to focus on more valuable customer interactions. Providing prompt and relevant assistance not only builds trust but also enhances customer satisfaction, making it easier for them to find the perfect product. Ultimately, improving the shopping experience fosters greater customer loyalty and encourages repeat purchases, contributing positively to long-term business success. Moreover, this strategic approach helps to create a more streamlined shopping journey, benefiting both consumers and providers alike.

What is LivePerson?

Leading brands around the globe are turning to LivePerson's Conversational Cloud to meet their communication requirements. Our AI-powered platform has enabled more than a billion interactions between businesses and their customers. We streamline the shopping and inquiry process, allowing consumers to engage through their favorite messaging platforms. LiveEngage has transformed into the Conversational Cloud, acting as your centralized hub driven by AI for managing customer interactions. With the Intent Manager, companies can understand their customers' needs in real time, evaluate satisfaction levels, and pinpoint tasks that can be easily automated. You can develop AI-powered chatbots that work alongside human experts to efficiently fulfill consumer needs on a larger scale. Utilizing Conversation Builder, a simple point-and-click tool, you can create automated conversation flows that enhance user experience. Moreover, Conversation Manager serves as a dynamic workspace for interacting with customers and tracking conversations, available on both desktop and mobile devices, ensuring a fluid experience. This adaptability empowers brands to swiftly respond to evolving consumer expectations while maintaining high levels of engagement. Ultimately, embracing such technology can significantly enhance overall customer satisfaction and loyalty.

Media

Media

Integrations Supported

Integrations Supported

Boost.ai
Chatterbox
Contentsquare
FUGU
Google Cloud Agent Assist
Integrate.io
Lift AI
Live Assist for Microsoft Dynamics 365
LivePerson Automotive
Marchex
Operata
Parsey
Resemble AI
Singer
Telmetrics
Toonimo
Topbox
Verint AI Blueprint
Vonage Communications APIs (Nexmo)
tradeit

API Availability

API Availability

Has API

Pricing Information

€0.20 per conversation

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Neocom

Company Location

Germany

Company Website

neocom.ai/

Company Facts

Organization Name

LivePerson

Date Founded

1996

Company Location

United States

Company Website

www.liveperson.com

Categories and Features

AI Assistants

Not specified

AI Sales Assistants

Not specified

AI Sales Tools

Not specified

Categories and Features

AI Assistants

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Survey Management
Trend Analysis

Customer Service

Alerts / Escalation
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Survey Management
Trend Analysis

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Popular Alternatives

Popular Alternatives

Freshchat Reviews & Ratings

Freshchat

Freshworks
Lime Connect Reviews & Ratings

Lime Connect

Lime Connect (formerly Userlike)
Heyday AI Reviews & Ratings

Heyday AI

Hootsuite
LiveChat Reviews & Ratings

LiveChat

LiveChat Software
Heyday AI Reviews & Ratings

Heyday AI

Hootsuite