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What is Netcall Liberty?

Crafting an outstanding customer experience can be quite complex. Though it might seem simple to improve customer satisfaction by directing resources towards teams that interact directly with customers, like marketing, sales, and support, the truth is that it heavily depends on the foundational people, processes, and technology that work together to create a consistently smooth experience. Our innovative platform, Liberty, is here to support you throughout this evolution. By harnessing AI-driven automation and enhancing customer engagement, it allows for rapid implementation of meaningful changes. Consequently, your customer experience can transform significantly and organically, while importantly accelerating the pace of improvement, which keeps your business competitive in a fast-evolving market landscape. Furthermore, the integration of these tools can ultimately lead to a more loyal customer base and improved overall satisfaction.

What is Moxo?

Moxo’s innovative service orchestration platform transforms intricate B2B interactions by providing smooth and efficient experiences. When business processes are disjointed across various departments, clients, vendors, and partners, inefficiencies and risks can emerge. Moxo addresses this issue by integrating workflows, turning disorganized operations into cohesive and cost-efficient solutions that enhance client satisfaction. The Moxo platform accelerates vital processes like client onboarding, document management, and resolving exceptions. As a result, organizations benefit from faster completion times, reduced compliance risks, and outstanding client experiences. With endorsements from leading firms in industries such as financial services, consulting, legal, healthcare, and real estate—including giants like Citibank and BNP Paribas—Moxo is instrumental in orchestrating essential business relationships. This level of trust highlights the platform's effectiveness in optimizing collaboration across various sectors.

Media

Media

Integrations Supported

Omnibot

Integrations Supported

Airtable
Box
Docusign
Dropbox
Global Relay
Gmail
Google Sheets
HubSpot CRM
Jira
Jumio
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Salesforce
Slack
Stripe
Xero
Zapier
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Custom Pricing

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Netcall

Date Founded

1996

Company Location

United Kingdom

Company Website

www.netcall.com/platform/

Company Facts

Organization Name

Moxo

Date Founded

2012

Company Location

United States

Company Website

www.moxo.com

Categories and Features

Customer Engagement

Not specified

Categories and Features

AI Orchestration

Not specified

Banking

Compliance Tracking
Corporate Banking
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management

Customer Communications Management

Batch Communications
Chat / Messaging
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Feedback Collection
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Trend Analysis

Customer Onboarding

Not specified

Digital Experience Platforms (DXP)

Alerts / Notifications
Calendar
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management

Digital Signature

Audit Trail
Authentication
Auto Reminders
Customizable Templates
Document Analytics
Mobile Signature
Multi-Party Signing
Progress Tracking
Task Progress Tracking

Document Collection

Not specified

Financial Services

Analytics
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Quote Management
Resource Management

Vendor Management

Contact Management
Customer Database
Self Service Portal
Transaction History
Vendor Maintained Profiles

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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