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What is Newgen Appeals and Grievances?

When addressing the concerns and appeals of members, it is essential to comply with regulatory standards. Our rules-based system facilitates the prioritization and routing of service requests while enhancing resource efficiency. The platform enables the documentation of all decisions, notes, exceptions, and additional details for reference or auditing purposes. By automating your service request workflows, you can not only improve member satisfaction and ensure compliance but also strengthen the resilience of your organization for the future. This strategic approach ultimately leads to a more streamlined operation and better service delivery.

What is Latent Health?

Latent Health represents a groundbreaking platform for medication access that utilizes artificial intelligence to improve and speed up the administrative processes that often obstruct patients from obtaining essential specialty and lifesaving treatments, especially concerning prior authorizations, appeals, and 340B eligibility. Through its sophisticated clinical-AI capabilities, the platform evaluates and deciphers electronic health records in conjunction with external data sources, such as clinical guidelines and research papers, to extract relevant patient details, address specific authorization queries, evaluate medical benefit criteria, and even compose appeal letters. This innovation dramatically reduces review and turnaround times from hours or days to just minutes, all while enhancing accuracy and compliance in the process. Furthermore, Latent Health integrates smoothly with prominent electronic health record (EHR) systems, following healthcare standards like SMART on FHIR, and supports centralized pharmacy functions as well. The platform also features workflow orchestration tools that mitigate administrative burdens, improve operational efficiency, and allow clinical personnel to focus more on direct patient care, which ultimately contributes to better health outcomes and greater patient satisfaction. By simplifying these vital processes, Latent Health is set to revolutionize how healthcare providers approach medication access, making it more efficient and patient-centered than ever before. This transformation has the potential to significantly elevate the overall quality of care delivered to patients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Newgen Software

Date Founded

1992

Company Location

United States

Company Website

www.newgensoft.com

Company Facts

Organization Name

Latent Health

Date Founded

2022

Company Location

United States

Company Website

latenthealth.com

Categories and Features

Categories and Features

Pharmacy

Automatic Refills
Barcode Generation
Claims Management
Compounding
E-Prescribing
Electronic Signature
Forms Management
Insurance Processing
Inventory Management
Multi-Store Management
Online Refills
Pill Database
Pill Imaging
Point of Sale (POS)
Prescription Processing
Rx Image Scanning
Signature Capture

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