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What is NextStep Repair?

Transforming complex repair jobs into simple, sequential guidelines allows technicians to carry out repairs more quickly and safely. NextStep Repair acts as an engaging resource for maintenance, developed by experts who hold ASE, OE, and JPRO certifications. Its regularly refreshed content guarantees that users have access to the most up-to-date information, negating the necessity for expensive manual updates or additional purchases. The inherently risky nature of truck repairs makes prioritizing safety and minimizing shop liability imperative, which is why adhering to thorough safety protocols is vital. With clear and precise repair instructions, it feels like having an experienced mechanic by your side in the workshop, aiding technicians of all skill levels in executing vehicle repairs more effectively. Moreover, it tackles challenges that diagnostic tools might miss, enabling technicians to swiftly address symptom-based issues that can stump even skilled mechanics. By using NextStep Repair, the ambiguity surrounding repair procedures is eradicated, allowing technicians to enhance the efficiency of service bays and quickly return trucks to operation. This forward-thinking strategy not only improves productivity but also encourages a culture of ongoing learning and refinement in repair methodologies. Ultimately, it empowers technicians to feel confident in their abilities, knowing they have a reliable resource at their fingertips.

What is Guided Troubleshooting?

Dezide enhances the processes of installation, service, and repair by delivering effective troubleshooting insights for service centers, field technicians, and end customers, applicable to both your products and others. By leveraging the knowledge of leading technical experts, Dezide crafts Dynamic Troubleshooting Guides that furnish your technicians with consistent, real-time instructions tailored to their needs. Our AI-driven platform evaluates four critical factors to determine the most appropriate troubleshooting steps: the likelihood of potential root causes, the chances that specific corrective actions will be successful, associated repair costs, and the time needed to execute these corrective measures. Additionally, Dezide monitors repair activities to ensure ongoing improvements, empowering you to deliver the most intelligent and cost-efficient troubleshooting support to your global team members. This innovative approach not only streamlines the repair process but also enhances overall customer satisfaction by ensuring quicker resolutions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Noregon Systems

Date Founded

1993

Company Location

United States

Company Website

www.noregon.com/nextstep-repair/

Company Facts

Organization Name

Dezide

Date Founded

2001

Company Location

Denmark

Company Website

www.dezide.com

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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