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What is Nextiva Survey?

Conducting targeted customer surveys plays a vital role in boosting customer engagement and refining your business approach. These surveys enable you to gain valuable insights into your customers, along with essential feedback that drives continuous improvement. They also help in assessing employee satisfaction, which is key to retaining skilled workers and enhancing the overall quality of service provided. To ensure your development investments reflect the true desires of your customer base, it is crucial to gather marketing research through these surveys. Moreover, obtaining feedback from participants at events helps in planning future events that are more successful and better organized. By understanding how customers perceive your company and the staff they interact with, you can cultivate loyalty and trust. Ultimately, surveys provide a dual benefit by revealing customer sentiments while also offering insights into employee satisfaction, which can inform effective retention and engagement strategies. By consistently seeking out this feedback, you can create a more agile and responsive business environment that adapts to the needs of both customers and employees. This ongoing dialogue not only enhances business performance but also strengthens the bond between your brand and its patrons.

What is ETS Employee Surveys?

Are you considering the implementation of employee surveys or a listening initiative? Our approach is dedicated to improving the overall employee experience while also enhancing both engagement and performance within your organization. By partnering with us, you'll have access to our versatile survey platform and comprehensive reporting tools. Additionally, our team of business psychologists will work alongside you, providing expert guidance where it matters most—whether it's in crafting the right questionnaires, overseeing the implementation process, or offering advice on actionable steps. This holistic strategy sets us apart from other providers of employee engagement surveys. We align with the belief held by Engage For Success that a uniform approach does not yield the best outcomes. Consequently, we emphasize working closely with you to customize an employee engagement survey or listening initiative that is specifically designed to meet your unique needs and goals, ensuring a service that is as effective as it is tailored. Ultimately, our collaborative efforts will lead to a more engaged workforce, fostering a culture of open communication and continuous improvement.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$10 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com/products/customer-survey-software.html

Company Facts

Organization Name

ETS

Date Founded

1988

Company Location

United Kingdom

Company Website

etsplc.com/employee-surveys/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Feedback Collection
Survey Management

Employee Engagement

Feedback Management
Performance Management
Pulse Surveys

Employee Survey

Not specified

Market Research

Sample Management
Survey Management

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing

Categories and Features

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

Employee Experience

Not specified

Employee Survey

Not specified

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