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What is Nextiva Survey?

Conducting targeted customer surveys plays a vital role in boosting customer engagement and refining your business approach. These surveys enable you to gain valuable insights into your customers, along with essential feedback that drives continuous improvement. They also help in assessing employee satisfaction, which is key to retaining skilled workers and enhancing the overall quality of service provided. To ensure your development investments reflect the true desires of your customer base, it is crucial to gather marketing research through these surveys. Moreover, obtaining feedback from participants at events helps in planning future events that are more successful and better organized. By understanding how customers perceive your company and the staff they interact with, you can cultivate loyalty and trust. Ultimately, surveys provide a dual benefit by revealing customer sentiments while also offering insights into employee satisfaction, which can inform effective retention and engagement strategies. By consistently seeking out this feedback, you can create a more agile and responsive business environment that adapts to the needs of both customers and employees. This ongoing dialogue not only enhances business performance but also strengthens the bond between your brand and its patrons.

What is Involved?

Involved serves as a dynamic platform focused on facilitating feedback and decision-making, enabling organizations to better synchronize their teams, engage stakeholders in the decision-making journey, and reach conclusions based on shared intelligence. Teams can initiate a session in just minutes by choosing from various question formats, tailoring the visual presentation, and selecting how participants will engage, all of which function smoothly within a web browser. Participants can easily join the discussion through a QR code or link, bypassing the necessity for logins or applications, and they are free to share their ideas, respond to existing contributions, and indicate their levels of agreement or disagreement anonymously. The platform's innovative algorithm ensures that all ideas and statements are circulated among users, giving each contribution an equal chance to gain visibility, which helps key insights to surface prominently. By integrating qualitative and quantitative data, Involved not only captures individual thoughts but also gauges the prevalence of specific sentiments, opinions, or experiences across the organization, ultimately improving decision-making processes and nurturing a collaborative culture. Furthermore, this cutting-edge method enables teams to leverage the collective intelligence of their members more effectively, fostering a sense of ownership and engagement in the decision-making process.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$10 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com/products/customer-survey-software.html

Company Facts

Organization Name

Involved

Date Founded

2023

Company Location

Denmark

Company Website

www.involved.ai/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Feedback Collection
Survey Management

Employee Engagement

Feedback Management
Performance Management
Pulse Surveys

Employee Survey

Not specified

Market Research

Sample Management
Survey Management

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing

Categories and Features

Employee Engagement

Not specified

Employee Survey

Not specified

Polling

Not specified

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