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What is North Metric?

North Metric is a specialized application aimed at reducing churn for SaaS businesses that rely on Stripe for their billing processes. By integrating subscription billing data with product usage analytics from platforms like PostHog or Stripe Meters, it can identify customers who may be contemplating cancellation and rank them according to the potential recurring revenue involved. Each customer account receives tailored recommendations for actions such as follow-up check-ins, promotional offers, or payment reminders. Users can choose to approve these suggested actions on a case-by-case basis or set up automated guidelines with defined parameters, but all proposed actions remain inactive until explicitly enabled. Furthermore, a revenue ledger connects retained income to Stripe invoices and assesses the effects on at-risk customers who did not receive any form of intervention. An accompanying churn report, derived from billing information, highlights various risk factors and prioritizes the accounts that should be tackled first. The premium subscription further amplifies the offering by providing ongoing risk evaluations, usage analytics, automated action sequences, and detailed revenue tracking specifically designed for eligible SaaS subscriptions utilizing Stripe. This enhanced suite of features positions North Metric as an invaluable resource for businesses focused on reducing customer attrition and bolstering revenue consistency, ultimately fostering a more resilient subscription model.

What is Freshsuccess?

Freshsuccess stands out as a revolutionary platform in the realm of customer success, specifically crafted to assist software and subscription firms in minimizing churn, boosting expansion initiatives, and fostering deeper customer connections. The platform grants users insightful visibility into customer accounts, enabling swift evaluations of account conditions, support requests, billing details, communications, and user engagement statistics. By pinpointing potential risks and opportunities, businesses can proactively address issues that could lead to churn while also discovering potential advocates or growth pathways. Freshsuccess not only standardizes workflows but also optimizes task automation and enforces best practices for Customer Success teams, promoting both efficiency and uniformity. Users can easily access vital performance indicators, including churn rates, expansion figures, product adoption rates, and overall customer health assessments. Renowned among top B2B software and subscription businesses, Freshsuccess employs customer health scores to represent the traits and actions of content customers. This analytical strategy empowers Customer Success professionals to discern risks and opportunities without depending solely on intuition, leading to improved decision-making and heightened customer satisfaction. Additionally, the platform's commitment to continuous improvement means that it evolves alongside its users, ensuring that companies stay ahead of market trends and customer expectations.

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Integrations Supported

Stripe
PostHog

Integrations Supported

Stripe
Chargebee
Copper
Delighted
Google Cloud Identity
Help Scout
HubSpot Customer Platform
Insightly
Microsoft Dynamics 365
Mixpanel
OAuth
Okta
OneLogin
Sage Intacct
Segment
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Pricing Information

$109/month
The standard plan is $199/month or $1,990/year. SaaS businesses with under $30,000 in MRR pay $109/month for the first 12 months; after that, the monthly price is $199. A 14-day free trial requires no card. A free churn report is also available.
Free Trial Offered?

Pricing Information

$79 per user per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

North Metric

Date Founded

2025

Company Location

United States

Company Website

www.northmetric.io

Company Facts

Organization Name

Freshworks

Date Founded

2010

Company Location

United States

Company Website

www.freshworks.com/customer-success-software/

Categories and Features

Churn Prevention

Not specified

Categories and Features

Churn Prevention

Not specified

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics

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