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What is NorthStar?

The foundation of your utility's success lies in the satisfaction of your customers. Their happiness dictates how well your business performs. With the advancements in modern technology, employees can enhance customer experiences and ensure that service remains uniform across all interactions. The NorthStar Customer Information System (CIS) is designed to assist utilities in overseeing millions of customer accounts and processing utility bills on a monthly basis. This comprehensive system facilitates every aspect of customer engagement, from establishing new accounts to analyzing credit histories. NorthStar CIS stands out as a dependable, highly adaptable suite of applications that meets the diverse needs of utilities. Furthermore, its configurability allows utilities to tailor the system to better serve their unique customer base.

What is Haystack?

Leveraging your GitHub data for engineering analytics can accelerate your shipping process while enhancing team morale. By examining pull request metrics at the team level, you can uncover key performance indicators like cycle time, deployment frequency, and change failure rate, ultimately leading to better delivery practices. Additionally, swiftly pinpointing bottlenecks in processes such as code reviews allows for targeted experimentation with smaller pull requests and automated testing, fostering improved results. Embracing these strategies not only streamlines workflows but also cultivates a more collaborative team environment.

Media

Media

Integrations Supported

CheddrSuite
Eat App
Fresh KDS
Legion

Integrations Supported

GitHub
Prefactor
Slack

API Availability

API Availability

Pricing Information

$250000.00/one-time

Pricing Information

$25/Month/Dev
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Northstar Utilities

Date Founded

1976

Company Location

Canada

Company Website

www.northstarutilities.com

Company Facts

Organization Name

Haystack

Date Founded

2020

Company Location

United States

Company Website

usehaystack.io

Categories and Features

Utility Billing

Account Management
Billing & Invoicing
Collections Management
Customer Management
Meter Management
Metered Billing
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Work Order Management

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Strategic Planning

DevOps

Dashboard
KPIs
Prioritization
Release Management
Timeline Management

DORA Metrics

Not specified

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