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What is OBI Engage?

Experience the revolutionary features of OBI Engage, which integrates social media, messaging platforms, reviews, live chat, and chatbots into one cohesive solution for exceptional customer interaction and online support. This system enables you to provide tailored and immediate customer service across multiple channels, such as social media, live chat, review platforms, and messaging services, fostering a base of satisfied and loyal customers. With OBI Engage, managing all online conversations becomes effortless through a centralized dashboard, while the inclusion of smart chatbots streamlines your service processes for greater efficiency. Moreover, the platform is equipped with sophisticated workflows, case management capabilities, and integration options with third-party systems, ensuring high-quality service delivery. The built-in monitoring feature keeps you updated on your brand's online reputation, allowing you to respond swiftly to customer mentions. In addition, you can easily create, schedule, and share posts on various social media networks using an intuitive content calendar, and thoroughly analyze the success and reach of your marketing campaigns with detailed social analytics and reporting. This comprehensive approach guarantees that your engagement methods remain agile and attuned to the needs of your audience, ultimately paving the way for continuous improvement in customer relations.

What is InTheChat?

InTheChat serves as an all-encompassing digital marketing customer service platform tailored for major corporations. Esteemed companies such as JPMorgan Chase, Mayo Clinic, and Universal Studios Florida utilize InTheChat to ensure smooth communication with their clientele across multiple channels, such as SMS, social media, live chat, email, instant messaging, and chatbots. The platform also boasts sophisticated enterprise functionalities, including comprehensive performance analytics, secure authentication protocols, text analysis options, and skills-based routing, all aimed at enhancing customer engagement. By providing this extensive array of tools, InTheChat empowers organizations to efficiently handle customer inquiries and maintain a high standard of service quality. Furthermore, its user-friendly interface makes it accessible for businesses seeking to optimize their customer interactions.

Media

Media

Integrations Supported

Freshchat
IFS Ultimo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

OBI4wan

Date Founded

2011

Company Location

Netherlands

Company Website

www.obi4wan.com/nl/producten/webcare/

Company Facts

Organization Name

InTheChat

Date Founded

2010

Company Location

Canada

Company Website

inthechat.com

Categories and Features

Customer Service

Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Bulk SMS

Not specified

Call Center

Blended Call Center
Call Logging
Escalation Management
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics

Chatbot

Not specified

Customer Engagement

Analytics
Churn Management
Communication Management
Live Chat

Customer Experience

Action Management
Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Alerts / Escalation
Live Chat
Performance Metrics

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

Social Media Marketing

Analytics
Contact Management
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Text Analytics

Not specified

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