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What is OBI Engage?

Experience the revolutionary features of OBI Engage, which integrates social media, messaging platforms, reviews, live chat, and chatbots into one cohesive solution for exceptional customer interaction and online support. This system enables you to provide tailored and immediate customer service across multiple channels, such as social media, live chat, review platforms, and messaging services, fostering a base of satisfied and loyal customers. With OBI Engage, managing all online conversations becomes effortless through a centralized dashboard, while the inclusion of smart chatbots streamlines your service processes for greater efficiency. Moreover, the platform is equipped with sophisticated workflows, case management capabilities, and integration options with third-party systems, ensuring high-quality service delivery. The built-in monitoring feature keeps you updated on your brand's online reputation, allowing you to respond swiftly to customer mentions. In addition, you can easily create, schedule, and share posts on various social media networks using an intuitive content calendar, and thoroughly analyze the success and reach of your marketing campaigns with detailed social analytics and reporting. This comprehensive approach guarantees that your engagement methods remain agile and attuned to the needs of your audience, ultimately paving the way for continuous improvement in customer relations.

What is Meegle?

You have the ability to keep an eye on your social media interactions and gather insights on what clients are expressing about your brand, all from a single platform. Meegle provides this functionality and goes beyond that. It enables you to engage with customers on various social media channels, monitor your online feedback, and make changes to your website directly, eliminating the need for intermediaries. Accessible on both web and mobile devices, Meegle ensures that you can manage your online presence and customer reviews effectively, regardless of your location. This convenience allows for a more dynamic approach to maintaining your business's reputation.

Media

Media

Integrations Supported

Freshchat
IFS Ultimo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$75 per month

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

OBI4wan

Date Founded

2011

Company Location

Netherlands

Company Website

www.obi4wan.com/nl/producten/webcare/

Company Facts

Organization Name

Meegle

Date Founded

2018

Company Location

United States

Company Website

meegle.com

Categories and Features

Customer Service

Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Social Sharing

Social Media Management

Automated Publishing
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Social Media Monitoring

Website Builder

Landing Pages / Web Forms
Newsletter Management
Online Booking
Real Time Editing
SEO

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