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What is OPERA Room Reservations?

Oracle Hospitality OPERA Room Reservations provides a comprehensive database to effectively manage room inventory, streamlining the process for a variety of reservation types such as individual, group, corporate, travel agent, multi-leg, multi-rate, and waitlisted bookings. This integrated platform is tailored for smooth reservation management across various locations and properties, featuring intuitive sales interfaces that aid agents in efficiently navigating the booking process. Moreover, it boasts automated multi-tiered rate and inventory management controls, accommodating intricate functions such as shared reservations and loyalty programs. By offering innovative solutions that allow for adjustments based on specific business requirements, the Oracle Hospitality OPERA Room Reservation System promotes the seamless exchange of crucial operations between the central system and property applications. Consequently, it creates a single repository for portfolio data, which significantly minimizes the steps needed to finalize reservations. This centralized database not only assures easy access to essential property information but also significantly boosts the efficiency of managing reservations. Ultimately, the system enhances operational effectiveness, ensuring that both staff and guests have a smoother experience throughout the reservation journey.

What is Altek?

Altek functions as a cutting-edge, AI-powered inquiry conversion engine tailored specifically for the hospitality industry. Unlike many tools that merely reply to guest emails, Altek elevates the experience by also overseeing the essential tasks that support those responses. The platform's AI email assistant is its hallmark feature, adept at understanding guest emails in more than 100 languages. It seamlessly gathers real-time availability, pricing, and reservation details from various systems, including Mews, Oracle OPERA Cloud, Visbook/BookVisit, and Infor HMS, while simultaneously crafting replies and performing operational duties such as creating, modifying, or canceling reservations, recording guest notes, issuing payment links, and coordinating restaurant bookings or spa appointments—all within the same email thread. This efficient approach enables front desk, booking, and central reservations teams to process requests in about thirty seconds, a remarkable reduction from the usual time of 5 to 15 minutes that is typically spent maneuvering through multiple platforms. The system establishes approval as the standard procedure, categorizing each action as draft, approved, or auto-sent according to the property's criteria and risk assessment, which are thoroughly documented in an audit log. Additionally, this advanced system not only streamlines workflows but also significantly boosts guest satisfaction and operational effectiveness, making it an invaluable tool for modern hotels. By integrating such capabilities, Altek positions itself as a leader in enhancing the guest experience and optimizing hotel operations.

Media

Media

No images available

Integrations Supported

Atomize
FLEXIPASS
MeetingPackage
OPERA Cloud PMS

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$399/month
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Oracle Hospitality

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/industries/hospitality/products/hotel-reservation-software/

Company Facts

Organization Name

Altek AI AS

Date Founded

2024

Company Location

Norway

Company Website

www.altek.ai/

Categories and Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

AI Customer Service

Not specified

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