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What is OPPSCIENCE?

OPPSCIENCE leverages the capabilities of big data and artificial intelligence to turn raw information into useful knowledge through a smooth and user-centric approach. Our innovative platforms and applications are crafted to enhance quick decision-making while delivering contextual insights from a unified access point. The experts at OPPSCIENCE have developed a variety of technologies that guarantee secure and user-friendly access to information from various formats and sources. This functionality enables us to convert vast datasets into reliable and applicable knowledge, empowering our users to handle intricate decision-making situations effortlessly. Our aim is to foster greater efficiency and effectiveness in your operations. With 20 years of committed research and development, OPPSCIENCE specialists have progressed multiple technologies such as Natural Language Processing (NLP), linked data, artificial intelligence (AI), and knowledge modeling. This rich history is dedicated to providing smooth and fulfilling experiences, helping to unify fragmented data into coherent narratives for improved decision-making. In the end, our goal is to enhance the quality of decisions made by our users, ensuring they possess the most effective tools available for their needs. By continually evolving our technologies, we remain at the forefront of innovation in this dynamic field.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

XTEL AI
Triple Point S&OP

Integrations Supported

XTEL AI
Triple Point S&OP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OPPSCIENCE

Date Founded

2017

Company Location

France

Company Website

oppscience.com

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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