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What is OPPSCIENCE?

OPPSCIENCE leverages the capabilities of big data and artificial intelligence to turn raw information into useful knowledge through a smooth and user-centric approach. Our innovative platforms and applications are crafted to enhance quick decision-making while delivering contextual insights from a unified access point. The experts at OPPSCIENCE have developed a variety of technologies that guarantee secure and user-friendly access to information from various formats and sources. This functionality enables us to convert vast datasets into reliable and applicable knowledge, empowering our users to handle intricate decision-making situations effortlessly. Our aim is to foster greater efficiency and effectiveness in your operations. With 20 years of committed research and development, OPPSCIENCE specialists have progressed multiple technologies such as Natural Language Processing (NLP), linked data, artificial intelligence (AI), and knowledge modeling. This rich history is dedicated to providing smooth and fulfilling experiences, helping to unify fragmented data into coherent narratives for improved decision-making. In the end, our goal is to enhance the quality of decisions made by our users, ensuring they possess the most effective tools available for their needs. By continually evolving our technologies, we remain at the forefront of innovation in this dynamic field.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

Integrations Supported

XTEL AI
Triple Point S&OP

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

OPPSCIENCE

Date Founded

2017

Company Location

France

Company Website

oppscience.com

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Categories and Features

AI Call Center

Not specified

Call Center

Not specified

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