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What is ObserveCTI?

ObserveCTIâ„¢ simplifies management by providing your organization with a quality assurance tool that offers selective and smart voice and data recordings without the need for a specialized voice logger. The system organizes and stores all recordings for easy future access, which can be done from your computer, a remote site, the internet, or any touchtone phone. Supervisors have the ability to oversee multiple locations through their computers, allowing for centralized management of audits within the organization. Furthermore, ObserveCTIâ„¢ enables contact center supervisors to evaluate agents using a fully integrated auditing feature specifically designed to meet your business's unique criteria. With just a single click, supervisors can simultaneously listen to and analyze recorded calls and screens, streamlining the evaluation process. Once the session is completed, they can provide feedback, save the audit, or forward it to the agent or management for additional review, thus ensuring a thorough assessment. This effective system not only boosts accountability but also significantly enhances the quality of service provided. Moreover, the ease of access and comprehensive review capabilities contribute to continuous improvement and operational efficiency within the workplace.

What is MOLI?

MOLI enhances operational efficiency, minimizes errors, and boosts the value of your data by converting, evolving, and merging your documentation along with process tracking. It enables you and your team to evaluate, certify, and document employee performance, thereby facilitating the creation of high-quality products, ensuring successful audits, and fostering company growth. The platform provides auditable, verifiable, and context-rich on-the-job training alongside detailed instructions. It maintains a comprehensive record of all job-related information, modifications, data, and actions taken. Notifications regarding quality concerns or other messages are disseminated throughout the system, either contextually or universally. Operators are empowered to escalate problems to supervisors while ensuring complete resolution tracking and a structured response process. Real-time production metrics and alerts are displayed, and customers are granted access to both specific historical and current production data, thereby promoting transparency and trust in your operations. This comprehensive approach ultimately positions your organization for sustained success and continuous improvement.

Media

Media

Integrations Supported

Revver
SyteLine ERP (CloudSuite Industrial)

Integrations Supported

Revver
SyteLine ERP (CloudSuite Industrial)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pilot Starting at $3,000
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cacti

Company Website

www.cacticom.com

Company Facts

Organization Name

Perdix Software

Date Founded

2014

Company Location

United States

Company Website

meetmoli.com

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Manufacturing

Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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