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What is Ochatbot?

An eCommerce chatbot can boost revenues by 20% to 40% when customers interact with Ochatbot, while simultaneously decreasing support tickets by 25% to 45%. Our Pro and Enterprise subscriptions come with an eCommerce Guarantee. Ochatbot boasts powerful AI-driven features tailored for various eCommerce platforms, including Shopify, BigCommerce, WooCommerce, and Magento, as well as B2B sales and support chat functionalities, all without the need for coding and with easy installation. By engaging shoppers, Ochatbot provides personalized product recommendations, effectively addresses sales challenges, facilitates upselling and cross-selling, recovers abandoned carts, and answers inquiries about order tracking and support. The AI chatbot utilizes natural language processing to enhance its conversational abilities, becoming increasingly knowledgeable about your offerings. It also evaluates customer sentiment, reaction data, and delivers valuable marketing and sales insights. Additionally, Ochatbot comes equipped with nine tools for conversion optimization, such as Leadbot featuring over 80 templates, Offer Sliders, Exit Popups, live chat options, and much more to enhance the overall customer experience. This comprehensive set of tools not only improves engagement but also helps in retaining customers effectively.

What is Chat Lab?

Cutting-edge conversational technology that taps into the insights of the mobile-first generation is revolutionizing conventional research techniques. By cultivating an ongoing, interactive dialogue with your audience, you can replace outdated methods with a more engaging experience. Our platform, Chat Lab, empowers you to create vibrant mobile communities composed of customers, supporters, and team members, facilitating instant engagement and feedback. The journey starts with chats—conversational surveys that can be easily disseminated through social media and widely-used messaging apps. Unlike traditional methods of gathering experience data, chats provide a more fluid, engaging, and interactive style of communication. This innovative tool significantly enhances customer relationships by delivering a research experience that feels more personal and relatable. By embracing agility, mobility, and conversational connection, this approach signifies the future of community engagement. Tailored specifically for researchers, Chat Lab streamlines the development of continuously active and highly engaged communities. You have the ability to design captivating chats with various question formats, encouraging a broad spectrum of feedback through text, images, videos, or audio clips for more profound insights. Furthermore, this method ensures that you stay aligned with your audience’s evolving preferences and requirements in real time, fostering stronger, more meaningful connections. Engaging with your audience through this modern platform not only enriches the research process but also encourages a deeper understanding of their needs.

Media

Media

Integrations Supported

BigCommerce
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
LiveChat
Magento
Shopify
WooCommerce
Zapier
Zendesk
Zoho CRM

Integrations Supported

BigCommerce
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
LiveChat
Magento
Shopify
WooCommerce
Zapier
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ometrics

Date Founded

2002

Company Location

United States

Company Website

ochatbot.com

Company Facts

Organization Name

Rival Technologies

Company Location

Canada

Company Website

www.rivaltech.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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