Ratings and Reviews 1 Rating

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • ThinkAutomation Reviews & Ratings
    15 Ratings
    Company Website
  • FDM4 Reviews & Ratings
    1 Rating
    Company Website
  • Sogolytics Reviews & Ratings
    866 Ratings
    Company Website
  • Alloy Navigator Reviews & Ratings
    166 Ratings
    Company Website
  • Couchbase Reviews & Ratings
    415 Ratings
    Company Website
  • Wave Browser Reviews & Ratings
    52 Ratings
    Company Website
  • DbVisualizer Reviews & Ratings
    561 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    3,013 Ratings
    Company Website
  • PairSoft Reviews & Ratings
    138 Ratings
    Company Website
  • CrankWheel Reviews & Ratings
    187 Ratings
    Company Website

What is OdinText Text Analytics?

Customer Intelligence operates at the intersection of Customer Experience and Business Intelligence, revealing the crucial connection between customer feelings and the performance indicators that drive business success. Through Explore, your organization can leverage essential insights to make impactful and well-informed decisions. The feedback, surveys, and support interactions you gather from customers can be analyzed more thoroughly using OdinExplore, allowing for a deeper understanding of the data. By delving into the themes found within customer feedback, you can pinpoint the topics that resonate the most with your audience. Explore includes beneficial features such as auto-terms, the development of key topics, application of dictionaries, and analysis of emotional sentiment. Additionally, you have the option to segment your data based on various demographics, ratings, or time periods to uncover distinctions among different customer groups. Conducting multiple experiments can lead to new discoveries about varied customer segments and products, ultimately refining your business strategies accordingly. This holistic methodology not only improves comprehension but also fosters ongoing enhancements in customer engagement, ensuring that your strategies remain aligned with customer expectations. By continually adapting to these insights, organizations can stay ahead in a competitive market.

What is Alida?

Alida offers detailed feedback and profound insights derived from your customers, facilitating collaborative decision-making instead of working in isolation. As the exclusive provider of a worldwide Customer Experience Management (CXM) and insights platform, Alida equips brands to effectively gather and leverage extensive feedback alongside deep insights. By delivering exceptional customer experiences through actionable intelligence, Alida provides a unique advantage to many of the top brands around the globe. Our strategy removes ambiguity in crucial decision-making processes by attentively listening to and engaging with the thoughts, ideas, and feelings of both your customers and employees. This approach is vital for reducing customer turnover, nurturing meaningful connections, and uncovering new market opportunities. We are committed to venturing beyond the boundaries of the familiar and are determined to explore innovative methods, as long as we deem them the right path forward. This dedication not only boosts our effectiveness but also reinforces our distinctive competitive edge within the industry. By continuously adapting and improving, we guarantee that our clients are well-prepared to face emerging challenges and seize new opportunities for growth. Ultimately, this proactive mindset positions our clients to thrive in an ever-changing marketplace.

Media

Media

Integrations Supported

Adobe Marketo Engage
Alchemer
CSS Predictive Intelligence
Facebook
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Intercom
LivingLens
Remesh
Salesforce
Tableau
UserZoom
Voxpopme
X (Twitter)
Zendesk

Integrations Supported

Adobe Marketo Engage
Alchemer
CSS Predictive Intelligence
Facebook
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Intercom
LivingLens
Remesh
Salesforce
Tableau
UserZoom
Voxpopme
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$999 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OdinAnswers

Company Location

United States

Company Website

odinanswers.com/platform/

Company Facts

Organization Name

Alida

Date Founded

2000

Company Location

Canada

Company Website

www.alida.com

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Popular Alternatives

Popular Alternatives