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2Ring Dashboards & Wallboards

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What is Okay?

There is no need to develop your own analytics pipeline or determine which metrics for developer productivity are crucial. Our platform offers a streamlined solution that combines ingestion, modeling, and exploration into a unified system. Okay comes with pre-built dashboards that identify obstacles like overwhelming meeting schedules, prolonged or unresolved code reviews, and after-hours notifications that can lead to employee fatigue. You can set up custom alerts with adjustable thresholds, enabling you to tackle these challenges proactively before they worsen. With Okay, you avoid the complications of transferring or reconciling data since we integrate seamlessly with your current tools, preventing the redundancy of information related to teams and projects. You can also evaluate your calendar events to better understand meeting frequencies and interview commitments, as well as gain insights into your team's paging activity during and after regular working hours. Moreover, you can draw metrics related to pull requests and other elements of the codebase, providing a thorough perspective on productivity. Ultimately, Okay equips teams to concentrate on what is truly important—boosting both efficiency and employee well-being, while fostering a more balanced work environment. By addressing these concerns, teams can enhance their overall performance and cultivate a healthier workplace atmosphere.

What is 2Ring Dashboards & Wallboards?

This online solution, which works seamlessly with platforms such as Amazon Connect, Five9, Genesys Cloud CX, and Webex Contact Center, enables the visualization of real-time data on expansive displays within contact centers (known as wallboards) as well as on the desktops of supervisors, agents, and mobile devices for executives (referred to as dashboards). Users can easily configure visual alerts (such as color changes and blinking notifications) and audible alerts (one-time or repetitive) based on established thresholds. You have the option to arrange a demo or try it at no cost, allowing you to explore the limitless customization of views utilizing a variety of pre-built key performance indicators (KPIs), images, scrolling text, YouTube videos, and PowerPoint presentations (facilitated through PDF export, with 2Ring Dashboards and Wallboards managing the content rotation). Furthermore, 2Ring Dashboards & Wallboards empowers supervisors and business users to disseminate information in real-time across all displays, ensuring everyone stays informed and engaged with the latest updates. This capability fosters a more dynamic and responsive work environment within the contact center.