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Ratings and Reviews 0 Ratings
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What is Oki-Toki?
Oki-Toki Cloud Contact Center serves as a comprehensive solution tailored for contact centers across various sizes and sectors, ensuring they remain competitive as top-tier leaders. This platform boasts a Low-Code feature that enables rapid deployment of inbound, blended, or outbound projects, facilitating swift operational adjustments. Users can efficiently share agents among different teams, projects, and even companies, enhancing flexibility. It supports the integration of Toll-Free, Local, and Non-Geographic SIP Numbers, ensuring versatile communication options. The system also addresses missed calls through an effective Callback mode, which improves customer engagement. To boost employee performance, it incorporates an automatic motivation system that calculates bonuses and penalties, fostering a competitive environment. Additionally, automated KPI Tracking is integrated with Speech Analytics and Evaluation Sheets, providing insightful performance metrics. Dynamic scripts assist in standardizing responses while automating conversation triggers, enhancing the quality of customer interactions. Through performance analysis, the system evaluates each agent, team, and the overall Contact Center, ensuring continuous improvement. Moreover, the platform offers the flexibility to incorporate additional features such as chats, web-based messaging (WFM), CRM systems, dialers, and voice broadcasts, making it a robust choice for any contact center looking to optimize their operations. As a result, Oki-Toki not only streamlines communication processes but also enhances overall efficiency and effectiveness.
What is Arbeit Dialer?
Start increasing the volume of your outbound calls within a shorter timeframe to regain control over your team's productivity. Eliminate downtime and significantly enhance your connection rates, potentially doubling them in the process. The feature that allows you to configure imports just once and store the layout for future use dramatically reduces wasted time and effort on repetitive tasks. Customized messaging options and features like dynamic caller ID give you the flexibility to engage with your contacts in the most effective manner possible. Initiating your journey with Arbeit Dialer is a simple endeavor that guarantees minimal disruption during and after the quick setup phase. You have the ability to listen to live or recorded calls, which not only assists in training and developing agents but also ensures adherence to compliance standards, all while boosting revenue through connection rates that can rise by as much as 60%. Our committed in-house support team is dedicated to making your experience with Arbeit Dialer efficient and nearly risk-free. We manage all setup processes at no additional cost and with little downtime, and there is no long-term commitment required, making it a compelling choice for businesses eager to improve their outbound calling strategies. Thanks to this hassle-free onboarding experience, you can swiftly start capitalizing on the advantages of increased productivity and enhanced connection rates, ultimately leading to greater overall success for your team.
Integrations Supported
monday sales CRM
Bitrix24
Discord
Dropbox
Drupal
Facebook Messenger
Google Drive
Instagram
Joomla!
MightyCall
Integrations Supported
monday sales CRM
Bitrix24
Discord
Dropbox
Drupal
Facebook Messenger
Google Drive
Instagram
Joomla!
MightyCall
API Availability
Has API
API Availability
Has API
Pricing Information
$30/user/month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Oki-Toki
Date Founded
2015
Company Location
United Kingdom
Company Website
www.oki-toki.cloud/
Company Facts
Organization Name
Arbeit Software
Date Founded
2013
Company Location
United States
Company Website
www.arbeitsoftware.com/autodialer-solutions/
Categories and Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Debt Collection
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management