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What is Omni-View?

Omni-View represents a robust, cloud-centric software solution specifically designed for businesses operating in the fields of portable storage, roll-off services, and modular space management. This software suite effectively simplifies and optimizes crucial functions, which include managing inventory, scheduling dispatches, and processing both orders and work orders seamlessly. Additionally, it features billing capabilities for customers and vendors, along with customer relationship management tools that facilitate sales, quotations, contract management, and follow-up communications. To support financial operations, Omni-View integrates effortlessly with leading accounting systems like QuickBooks and Sage, while also managing administrative tasks that encompass user permissions, dashboard creation, team management, and training initiatives. The platform is structured into specialized modules such as Omni-Sales, which centers on quotes and automated messaging; Omni-Operations, which focuses on route optimization and reporting; Omni-Finance, responsible for invoicing and payment procedures; and Omni-Admin, which handles system management and employee onboarding processes. This modular design empowers businesses to tailor their usage according to specific needs, thereby significantly enhancing operational efficiency and productivity. Moreover, its user-friendly interface ensures that team members can adapt quickly, maximizing the platform's potential benefits.

What is ALE Connect?

ALE Connect skillfully facilitates customer service for a diverse range of businesses by managing omnichannel interactions such as email, live chat, social media, and phone, all while upholding the high expectations of today's customers, citizens, and consumers. This cutting-edge solution enhances the capabilities of the Alcatel-Lucent OmniTouch® contact center standard edition, which is designed for efficient phone call distribution, by integrating cloud services that allow for fluid communication across multiple platforms. By optimizing workflows among customers, service agents, and various departments, it simplifies the administration of customer-related functions in both front and back office operations. Moreover, the platform incorporates a built-in knowledge base and advanced search features, significantly reducing call resolution times and improving overall efficiency. ALE Connect seamlessly integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE, providing high availability, strong security, and redundancy for the protection of customer data. Providing exceptional customer service is vital for nurturing satisfaction and loyalty, and with ALE Connect, businesses can deliver a distinctive customer experience that sets them apart from their competitors, ultimately strengthening their position in the market. This holistic strategy not only meets the immediate demands of customers but also cultivates enduring relationships that can lead to future opportunities. With the ability to adapt and evolve with customer expectations, ALE Connect positions businesses for sustained success.

Media

Media

Integrations Supported

Avalara
Facebook Messenger
Microsoft 365
OmniPCX Enterprise Communication Server
QuickBooks Online
Sage 100
Salesforce
X (Twitter)
Xinix

Integrations Supported

Avalara
Facebook Messenger
Microsoft 365
OmniPCX Enterprise Communication Server
QuickBooks Online
Sage 100
Salesforce
X (Twitter)
Xinix

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Omni-View

Date Founded

2003

Company Location

United States

Company Website

omni-view.com

Company Facts

Organization Name

Alcatel-Lucent

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/products/applications/ale-connect

Categories and Features

Moving

Billing & Invoicing
Claims Management
Customer Management
Dispatch Management
Employee Management
Fleet Management
International Moves
Interstate Moves
Job Management
LTL / Shared Truckload
Lead Management
Local Moves
Military / GSA Moves
Quotes / Estimates
Storage Management
Work Order Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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