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What is OmniIndex?

OmniIndex revolutionizes the handling of unstructured data, commonly known as "The other 80%," by converting it from disparate sources into a comprehensive and coherent index that facilitates enhanced insights. By seamlessly integrating with all customer service platforms, including voice transcripts, emails, and chatbots, OmniIndex enables organizations to uncover answers to unasked questions while also evaluating customer sentiment in real-time. This cutting-edge method significantly strengthens the capability to link issues with their underlying causes and solutions, leading to a marked enhancement in the overall customer experience. With access to timely and accurate data from trustworthy sources, businesses can better grasp their customers' genuine thoughts and emotions. Furthermore, the OmniIndex Data Intelligence Platform adeptly indexes and scrutinizes data from online web forms and chatbots across various platforms, such as Facebook Messenger, providing organizations with critical insights into customer inquiries and operator engagements in real-time. Ultimately, this thorough analysis cultivates a more responsive approach to addressing customer needs, thereby ensuring satisfaction and loyalty in a rapidly changing marketplace. As a result, companies that utilize OmniIndex are better equipped to adapt and thrive amid evolving customer expectations.

What is Apache Pinot?

Pinot is designed to optimize the handling of OLAP queries with low latency when working with static data. It supports a variety of pluggable indexing techniques, such as Sorted Index, Bitmap Index, and Inverted Index. Although it does not currently facilitate joins, this can be circumvented by employing Trino or PrestoDB for executing queries. The platform offers an SQL-like syntax that enables users to perform selection, aggregation, filtering, grouping, ordering, and distinct queries on the data. It comprises both offline and real-time tables, where real-time tables are specifically implemented to fill gaps in offline data availability. Furthermore, users have the capability to customize the anomaly detection and notification processes, allowing for precise identification of significant anomalies. This adaptability ensures users can uphold robust data integrity while effectively addressing their analytical requirements, ultimately enhancing their overall data management strategy.

Media

Media

Integrations Supported

Amazon S3
Apache Kafka
Astro by Astronomer
Azure Data Lake
Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Workspace
Hadoop
Hue
Kestra
Microsoft 365
Microsoft Power BI
Onehouse
OpenMetadata
Oracle Cloud Infrastructure
StarTree
Tableau

Integrations Supported

Amazon S3
Apache Kafka
Astro by Astronomer
Azure Data Lake
Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Workspace
Hadoop
Hue
Kestra
Microsoft 365
Microsoft Power BI
Onehouse
OpenMetadata
Oracle Cloud Infrastructure
StarTree
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OmniIndex

Company Location

United States

Company Website

www.omniindex.io

Company Facts

Organization Name

Apache Corporation

Date Founded

1954

Company Location

United Statess

Company Website

pinot.apache.org

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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