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What is Omnibot?

The OmniBot Platform offers a thorough "end-to-end" solution that enables businesses to effectively and affordably develop and enhance their intelligent chat and voice assistant capabilities. Distinct in Europe, OmniBot is one of the limited providers that present a credible alternative to leading platform companies based in the United States and China. This platform has successfully delivered solutions for major organizations that previously relied on foreign technology services like IBM Watson, Google Dialogflow, and Amazon Lex. Its client and partner roster includes notable names such as Volkswagen, Deutsche Telekom, T-Systems, EWE, Cewe Color, Lufthansa, Team Neusta, and Deutsche Bahn, alongside prominent firms from the USA, the Middle East, and Asian countries including India and Japan. With the OmniBot Platform's advanced capabilities, almost any software or hardware can be enriched with conversational intelligence, incorporating natural language understanding and lifelike voice interactions. Such an innovative strategy not only redefines how businesses connect with their customers but also fosters a more seamless and user-friendly communication experience. Ultimately, this evolution in interaction not only enhances efficiency but also builds stronger relationships between companies and their clientele.

What is Hostcomm?

Hostcomm is a cutting-edge hybrid intelligence platform combining AI-driven automation and human expertise to revolutionize customer service across multiple communication channels. It features advanced multi-modal AI agents capable of handling voice, video, chat, and seamless human handoffs, all powered through a secure, no-download WebRTC client that works on any device or browser. The platform’s remote visual assistance technology enables experts to view live customer environments through smartphone cameras, guiding them step-by-step to resolve issues instantly, reducing travel expenses and boosting first-time fix rates. Hostcomm’s AI agents create deeply personalized interactions by leveraging historical customer data, preferences, and past resolutions to deliver natural, efficient conversations that improve satisfaction and loyalty. Easy integration via modern APIs allows businesses to embed Hostcomm’s tools into their existing systems with minimal coding effort, accelerating adoption and scaling. With over two decades of expertise, Hostcomm’s solutions cut customer interaction costs by up to 80% while enhancing service quality and operational efficiency. Trusted by major clients in sectors such as social housing, utilities, energy management, and charities, Hostcomm drives measurable cost savings and environmental benefits by reducing unnecessary site visits. Its cloud-based infrastructure supports global operations with reliable, scalable performance. Hostcomm also offers comprehensive analytics and reporting to monitor service effectiveness and identify improvement areas. Overall, Hostcomm empowers organizations to deliver exceptional, cost-effective customer service powered by intelligent automation and visual collaboration.

Media

Media

No images available

Integrations Supported

Netcall Liberty

Integrations Supported

Netcall Liberty

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

£45/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Omnibot

Company Location

Germany

Company Website

omnibot.ai/

Company Facts

Organization Name

Hostcomm

Date Founded

2004

Company Location

United Kingdom & USA

Company Website

www.hostcomm.co.uk

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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