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What is Omnis Studio?

Omnis Studio serves as a versatile environment for developing applications across different platforms. With this tool, developers can write their application code just once, enabling them to launch their creations on a multitude of devices and platforms, including desktop computers running Windows and macOS, as well as mobile devices on iOS and Android. The Omnis JavaScript Client is particularly noteworthy for its compatibility with a variety of client devices, utilizing a robust JavaScript framework that allows the application's user interface and web pages to be displayed seamlessly in standard web browsers, whether on desktops or mobile devices. Additionally, Omnis Studio facilitates data and service integration through RESTful Web Services, while its comprehensive API empowers users to enhance the platform's capabilities with custom external components. Headquartered in the UK, Omnis operates with subsidiaries in both the USA and France, and it also collaborates with distributors in various other regions to expand its reach. This global presence helps ensure that developers from different parts of the world can access and utilize the powerful features of Omnis Studio.

What is Noetica?

Synthesys, created by Noetica, functions as an all-encompassing orchestration and workflow tool for contact center personnel, focusing on boosting efficiency while reducing resource costs. The platform boasts various features such as support for multiple channels, visual call scripting, a unified agent interface, campaign management, and robust CRM capabilities. Furthermore, Synthesys is built to be scalable, reliable, and strong, making it suitable for a wide array of business requirements. Its advanced tools provide contact centers with the ability to streamline their operations and enhance customer engagement effectively. By adopting Synthesys, organizations can not only improve their service quality but also adapt to changing demands in the fast-paced customer service environment.

Media

Media

Integrations Supported

C++
CSS
Devart ODBC Drivers
Google Chrome
HTML
JSON
Java
JavaScript
Microsoft Edge
Mozilla Firefox
Node.js
Oracle Big Data Preparation
Oracle Cloud Infrastructure Object Storage
SAP HANA
SQL
Safari
Sedric AI

Integrations Supported

C++
CSS
Devart ODBC Drivers
Google Chrome
HTML
JSON
Java
JavaScript
Microsoft Edge
Mozilla Firefox
Node.js
Oracle Big Data Preparation
Oracle Cloud Infrastructure Object Storage
SAP HANA
SQL
Safari
Sedric AI

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Omnis Software Ltd

Date Founded

1979

Company Location

United Kingdom

Company Website

www.omnis.net

Company Facts

Organization Name

Noetica

Date Founded

1997

Company Location

United Kingdom

Company Website

www.noetica.com

Categories and Features

App Design

Change Management
Collaboration
Design Templates
Drag & Drop
Feature Library
Prototyping
Testing Management
Visual Interface

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

IDE

Code Completion
Compiler
Cross Platform Support
Debugger
Drag and Drop UI
Integrations and Plugins
Multi Language Support
Project Management
Text Editor / Code Editor

Prototyping

Animation
Collaboration
Drag & Drop
Software Prototyping
Templates
UI Prototyping
UX Prototyping
Usability Testing
Version Control

SQL Server

CPU Monitoring
Credential Management
Database Servers
Deployment Testing
Docker Compatible Containers
Event Logs
History Tracking
Patch Management
Scheduling
Supports Database Clones
User Activity Monitoring
Virtual Machine Monitoring

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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