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What is OneDirect?
Connect with your clients through over 20 platforms including WhatsApp, social media, email, phone calls, your website, and mobile apps, ensuring a broad outreach. Harness an impressive array of more than 3000 automated workflows to boost teamwork, collect in-depth analytics, and provide a unified perspective on customer engagements with our streamlined solutions. Explore various channels like live chat and chatbots available on your website and apps for both Android and iOS, as well as WhatsApp and Messenger, among others. Our three-tiered system facilitates a seamless handoff of discussions from AI chatbots to human representatives, guaranteeing that customer inquiries are addressed efficiently. Acquire real-time insights by converting data into actionable strategies that highlight priorities crucial to your business success. Ensure that this information is available to all employees, from top executives to frontline workers, while drawing valuable insights from diverse business, consumer, and social data sources. Present this data through dynamic visualizations on any display, regardless of its location. Moreover, our skilled team of analysts, customer experience auditors, consultants, and trainers is committed to enhancing your customer service to exceptional levels. By implementing our all-encompassing strategy, your organization can cultivate stronger relationships with customers and significantly boost overall satisfaction while remaining adaptable to their changing needs.
What is ChatMaxima?
ChatMaxima offers a conversational marketing tool that effortlessly crafts distinctive chat experiences to captivate your website's visitors. With an intuitive drag-and-drop editor, you can seamlessly integrate AI-driven chatbots on any section of your site. These chatbots are designed to provide smart responses based on information from your website, documents, or even platforms like Facebook Messenger. By partnering with ChatMaxima, you can harness the capabilities of dynamic AI assistance. Many companies face challenges with low conversion rates, even after investing heavily in both organic and paid marketing strategies. Understanding the critical need for improved customer engagement, we focus on optimizing marketing efforts to ensure maximum return on investment. Managing various messaging platforms can pose difficulties, particularly for smaller teams. Learn how to simplify your support processes and efficiently address customer inquiries across a variety of channels, including WhatsApp and Facebook Messenger, enhancing overall communication. Embrace the future of customer interaction with our innovative solutions that bridge the gap between businesses and their audiences.
Integrations Supported
Facebook Messenger
WhatsApp
Amazon
Android
Apple iOS
Flipkart
Google
Instagram
Telegram
X (Twitter)
Integrations Supported
Facebook Messenger
WhatsApp
Amazon
Android
Apple iOS
Flipkart
Google
Instagram
Telegram
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Trial Offered?
Free Version
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OneDirect
Date Founded
2013
Company Location
India
Company Website
onedirect.in/
Company Facts
Organization Name
ChatMaxima
Company Website
chatmaxima.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration