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What is Onlim?

As the field of artificial intelligence continues to evolve, its integration into our everyday experiences is becoming more prevalent. What was once merely a concept in science fiction has now found a place in our actual lives. We benefit from the ease of use that voice assistants provide, as they are embedded in a multitude of devices such as smartphones, cars, and entertainment systems at home. It was only a matter of time before companies started adopting these advancements to improve their customer service strategies. Today, various industries, including healthcare, travel, and finance, are reshaping their approaches to customer service by utilizing chatbots and voice assistants. While the rapid advancement of chatbot technology is helping to enhance customer satisfaction and relieve employees from repetitive tasks, there are still notable hurdles that need to be overcome. Organizations that utilize voice assistants and chatbots must recognize these challenges to maximize their effectiveness. By tackling these issues head-on, companies can significantly enhance their customer interactions, leading to a more efficient overall service experience. Furthermore, embracing ongoing improvements in technology will be essential for staying competitive in an ever-evolving market.

What is Enterprise Bot?

Our advanced AI functions as an unparalleled agent, expertly equipped to address inquiries and assist customers throughout their entire experience, available around the clock. This solution is not only economical and efficient but also brings immediate domain knowledge and seamless integration capabilities. The conversational AI from Enterprise Bot excels in comprehending and replying to user inquiries across various languages. With its extensive domain expertise, it achieves remarkable accuracy and accelerates time-to-market significantly. We provide automation solutions that seamlessly connect with essential systems, catering to sectors such as commercial or retail banking, asset management, and wealth management. Customers can easily monitor trade statuses, settle credit card bills, extend offers, and much more. By simplifying responses to intricate questions regarding insurance products, we enable enhanced sales and cross-selling opportunities. Our intelligent flows facilitate the quick reporting of claims, streamlining the claims process for users. Additionally, our AI interface empowers customers to inquire about ticketing, reserve tickets, check train schedules, and share their feedback in a user-friendly manner. This comprehensive support ensures that every aspect of the customer journey is smooth and efficient.

Media

Media

Integrations Supported

Azure Marketplace
Freshdesk
Genesys Cloud CX
Salesforce
TOPdesk
Zendesk

Integrations Supported

Azure Marketplace
Freshdesk
Genesys Cloud CX
Salesforce
TOPdesk
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

€49 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Onlim

Date Founded

2015

Company Location

Austria

Company Website

onlim.com/chatbots-und-sprachassistenten-im-kundenservice/

Company Facts

Organization Name

Enterprise Bot

Date Founded

2017

Company Location

Switzerland

Company Website

enterprisebot.ai/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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