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What is OpDecision?

Navigating the intricacies of mobile and wireless components in a telecom network can be quite daunting. Nevertheless, with our specialized tools and vast expertise, you can greatly simplify this task. The constant evolution of service plans, offerings, and devices creates a demanding landscape to traverse, and this is where our solutions truly shine. Our cloud-based telecom management Portal provides a convenient way to view and oversee your entire mobile inventory from one centralized interface. You can effortlessly monitor all lines linked to your account while ensuring that your inventory remains accurate through a secure monthly transfer of HR data. Furthermore, our platform allows you to create tickets for various actions, including upgrades, adding new lines, transfers, cancellations, and suspensions. You’ll also benefit from a comprehensive dashboard that showcases potential savings, ongoing tickets, and your highest data users. In addition, you can closely track your wireless contracts and leverage our industry insights to secure the best terms during renewal negotiations. This streamlined strategy not only boosts efficiency but also equips you with the knowledge needed to make well-informed decisions about your telecom requirements. By leveraging these tools, you’ll find that managing your telecom services becomes not only easier but also more strategic.

What is OfficeWatch Call Reporting?

OfficeWatch Call Reporting serves as an efficient telemanagement solution for businesses, enhancing the oversight of communication networks and providing greater transparency. Among its dashboard functionalities are tabs that highlight the most costly, frequently dialed, and highest-priced calls, enabling users to obtain a swift summary of their organization's communication patterns. Moreover, automatic alerts sent via email, pop-up screens, and text messages to designated personnel significantly mitigate risks during emergency calls, allowing for a clear distinction between accidental dials and real emergencies. Users have the ability to tailor their dashboards and configuration options to suit their specific needs, ensuring a personalized experience. With its user-friendly interface, OfficeWatch Call Reporting also incorporates a versatile reporting engine that permits the scheduling of reports without disrupting the workflow of telecom administrators, ultimately streamlining operations further. Overall, this tool not only increases efficiency but also enhances the overall management of communication resources within the enterprise.

Media

Media

Integrations Supported

Integrations Supported

Avaya Aura
Avaya IP Office
Cisco 5000 Series
MiCloud Connect
MiContact Center Business
MiVoice Business
NEC UNIVERGE

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$1
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Windows
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpDecision

Date Founded

2007

Company Location

United States

Company Website

www.opdecision.com

Company Facts

Organization Name

Metropolis Technologies

Date Founded

1993

Company Location

United States

Company Website

www.metropolis.com

Categories and Features

Categories and Features

Telecom Expense Management

Billing for Voice
Call Monitoring
Chargeback Tracking
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

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