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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is Agentivity?

Agentivity is a no-code platform aimed at developing AI agents, enabling teamwork, and enhancing workflow efficiency. Users can easily describe a task, prompting the platform’s Assistant to assemble a team of AI specialists for assessment and refinement. Managers are empowered to distribute tasks among these experts, while users can build workflows that seamlessly incorporate AI features alongside existing rules, forms, and approval mechanisms. The agents have the capability to tap into a network of AI models, tools, knowledge bases, and data tables to boost their productivity. Additionally, workflows can be configured to temporarily halt, allowing for human oversight or the gathering of supplementary information before moving forward. Both teams and workflows can be preserved and shared using hosted team plans, fostering collaboration. Agentivity is available as both a hosted service and a self-hosted Community edition, making it suitable for individuals and organizations leveraging AI across various business functions, such as operations, finance, human resources, marketing, and content creation. This versatility not only enhances operational efficiency but also empowers users to maximize their potential with AI-driven solutions, making it a top choice for those eager to improve their workflow dynamics.

Media

Media

Integrations Supported

OpenAI
ChatGPT
ChatGPT Enterprise
OpenAI Codex

Integrations Supported

OpenAI
AG-UI
Amazon Bedrock
Anthropic
Cohere
DeepSeek
Gemini
Grok
LangGraph

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Community is free forever and self-hosted. Hosted Personal, Pro and Business plans include a 14-day trial, with no card required and up to 200 executions. AI model usage is billed by the selected provider.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

Agentivity

Company Website

www.agentivity.io

Categories and Features

AI Agent Builders

Not specified

AI Agents

Not specified

AI Voice Agents

Not specified

Categories and Features

AI Agent Builders

Not specified

AI Agents

Not specified

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