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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is Dodo?

Dodo is an AI-powered platform designed for communication and workflow automation, which seeks to unify business interactions by eliminating the need for various communication tools through a streamlined, intelligent system. This innovative platform seamlessly merges internal communication, external collaboration, and customer engagement into one comprehensive environment, enabling organizations to manage discussions across multiple channels effectively and convert them into actionable insights. By leveraging context-aware AI technology, it automates responses, organizes scheduling, and handles repetitive communication tasks, allowing teams to respond more quickly and improve operational efficiency. Furthermore, Dodo's ability to integrate with current systems and APIs ensures easy implementation across websites, applications, and internal tools, while also addressing specific industry requirements in sectors such as finance, insurance, and service-oriented organizations. In addition to these features, Dodo functions as an AI assistant that optimizes workflows, facilitates communication among team members, and automates follow-ups, significantly reducing manual tasks and boosting overall productivity. Ultimately, Dodo not only makes communication easier but also cultivates a more collaborative and efficient workplace atmosphere, enhancing both employee engagement and satisfaction. With its focused approach, Dodo aims to redefine how businesses communicate and operate in an increasingly digital landscape.

Media

Media

Integrations Supported

ChatGPT
ChatGPT Enterprise
OpenAI
OpenAI Codex

Integrations Supported

ChatGPT
ChatGPT Enterprise
OpenAI
OpenAI Codex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

Dodo

Company Location

United States

Company Website

dodo.ai/

Categories and Features

Categories and Features

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