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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is Flowra?

Flowra is a cloud-based solution designed to enable the creation and execution of AI agents and automated workflows via natural language commands. Users have the ability to specify a task, connect different business applications using OAuth, and develop an agent that can choose appropriate tools during execution, adhere to a predefined workflow, or act as a coordinator that delegates tasks to subordinate agents. Executions can be triggered in multiple ways, including manual initiation, scheduling, application event triggers, messaging platforms, web widgets, or through an API. Certain steps may incorporate approval gates that create pauses, allowing users to review, modify, approve, or reject actions before proceeding. A detailed run ledger documents both inputs and outputs for future analysis, ensuring transparency and accountability. Furthermore, users can create custom tools by utilizing API endpoints or writing concise scripts and can register MCP servers to boost functionality. Flowra serves a variety of applications, such as customer support, lead routing, generating email summaries, sending notifications, and managing issue triage. Provided as a hosted service, it features an intuitive web dashboard, developer SDKs, and a command-line interface, making it approachable for individuals with different technical backgrounds. This adaptability guarantees that businesses can effectively optimize their operations while harnessing AI capabilities to enhance overall efficiency and productivity, ultimately leading to improved decision-making and resource management.

Media

Media

No images available

Integrations Supported

ChatGPT
ChatGPT Enterprise
OpenAI
OpenAI Codex

Integrations Supported

Airtable
Asana
Discord
GitHub
Gmail
Google Sheets
HubSpot CRM
Jira
Linear
Model Context Protocol (MCP)
Notion
Slack
Telegram
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$19.99/month
Free includes 3,000 credits per month. Premium is $19.99/month with 170,000 credits per month; Pro is $49.99/month with 430,000 credits per month. Subscription credits refresh each calendar month. Model and tool usage draw from credits, with rates varying by tool, model, or environment.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

Flowra

Company Website

flowra.dev

Categories and Features

AI Agent Builders

Not specified

AI Agents

Not specified

AI Voice Agents

Not specified

Categories and Features

AI Agent Builders

Not specified

AI Agents

Not specified

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