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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is GenOS?

GenOS streamlines the implementation, oversight, and advancement of artificial intelligence within diverse enterprise production workflows. It offers three cohesive interfaces on a unified governed platform: Assistant, which acts as an internal AI center for staff; Service, delivering customer-oriented AI functionalities across various channels; and Supervisor, dedicated to document handling and workflow automation while ensuring human oversight. The platform includes strong governance components such as Single Sign-On (SSO), comprehensive Role-Based Access Control (RBAC) at the agent level, detailed audit trails for all actions performed, usage analytics, and automated evaluation pipelines. It is designed to facilitate multi-LLM routing among OpenAI, Anthropic, Google, and open-source models, guaranteeing that the most suitable model is employed for each task and effectively preventing vendor lock-in. With flexible deployment options, organizations can choose from cloud-hosted solutions, Bring Your Own Cloud (BYOC) alternatives including AWS, Azure, and GCP, or on-premise installations. Moreover, each deployment is overseen by a dedicated engineer who not only constructs and integrates the system but also remains actively engaged to facilitate ongoing enhancements and refinements. This unwavering support commitment ensures that users can fully optimize their AI implementations, driving greater efficiency and innovation across their operations.

Media

Media

No images available

Integrations Supported

ChatGPT
ChatGPT Enterprise
OpenAI
OpenAI Codex

Integrations Supported

ChatGPT
ChatGPT Enterprise
OpenAI
OpenAI Codex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

DareData

Date Founded

2019

Company Location

Portugal

Company Website

www.daredata.ai

Categories and Features

Categories and Features

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