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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is HumanLayer?

HumanLayer offers a versatile API and SDK designed to facilitate interactions between AI agents and humans for the purpose of gathering feedback, input, and approvals. It guarantees that essential function calls undergo careful monitoring with human oversight through customizable approval workflows that function across various platforms, including Slack and email. By integrating smoothly with preferred Large Language Models (LLMs) and a variety of frameworks, HumanLayer provides AI agents with secure access to external data sources. The platform supports a wide array of frameworks and models, such as LangChain, CrewAI, ControlFlow, LlamaIndex, Haystack, OpenAI, Claude, Llama3.1, Mistral, Gemini, and Cohere. Its notable features encompass structured approval workflows, the integration of human input as a pivotal component, and personalized responses that can escalate as necessary. HumanLayer enhances the interaction experience by enabling pre-filled response prompts, which promote smoother exchanges between humans and AI agents. Additionally, users have the capability to direct inquiries to specific individuals or teams while managing the rights of users who can approve or respond to LLM queries. By facilitating a shift in control from human-initiated actions to agent-initiated interactions, HumanLayer amplifies the adaptability of AI communications. The platform also integrates multiple human communication channels into the agent's toolkit, thus broadening the scope of user engagement possibilities and fostering a richer collaboration environment. This ability to streamline interactions ultimately enhances the overall efficiency of the communication process between humans and AI systems.

Media

Media

Integrations Supported

OpenAI
ChatGPT
ChatGPT Enterprise

Integrations Supported

OpenAI
Claude
Codestral
CrewAI
Discord
Gemini 2.0
Gemini 2.0 Flash
Gemini Enterprise
LangChain
Llama 3.1
LlamaIndex
Mathstral
Ministral 8B
Mistral AI
Mistral Large
Mixtral 8x22B
Pixtral Large
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$500 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

HumanLayer

Company Location

United States

Company Website

www.humanlayer.dev/

Categories and Features

AI Agent Builders

Not specified

AI Agents

Not specified

AI Voice Agents

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

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