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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is LiveKit?

LiveKit serves as a dynamic platform for real-time communication, enabling developers to seamlessly incorporate video, voice, and data capabilities into their applications. By leveraging WebRTC technology, it supports a diverse range of frontend and backend frameworks. The platform’s network architecture is carefully crafted to deliver ultra-low latency, remarkable resilience, and the ability to scale extensively. With a globally distributed team managing an infrastructure that handles billions of audio and video minutes each month, LiveKit showcases its vast operational reach. It provides SDK support for all major platforms, allowing developers to customize their applications with a LiveKit client that is specifically designed for their preferred environment. Additionally, LiveKit offers the option for self-hosting at no expense, with no changes needed to existing code, since all tools and services operate under the Apache 2.0 open-source license. Among its many features, LiveKit includes single sign-on (SSO), role-based access control (RBAC), robust security features like end-to-end encryption, and tools for noise and echo cancellation, session recording, stream ingestion, and moderation, making it an excellent option for developers seeking comprehensive solutions. Overall, LiveKit emerges as a versatile and powerful choice for real-time communication needs, equipping developers with everything required to create highly engaging applications and foster robust user interactions.

Media

Media

Integrations Supported

OpenAI
Android
Character.AI
ChatGPT Enterprise
EffectsSDK
Flutter
Inworld TTS
Kipps.AI
Kotlin
OpenAI Codex
Oracle Cloud Infrastructure
PHP
Prefactor
Python
Ruby
Rust
Skydio Cloud
Speechmatics
WebGL
Whatnot

Integrations Supported

OpenAI
Android
Character.AI
ChatGPT Enterprise
EffectsSDK
Flutter
Inworld TTS
Kipps.AI
Kotlin
OpenAI Codex
Oracle Cloud Infrastructure
PHP
Prefactor
Python
Ruby
Rust
Skydio Cloud
Speechmatics
WebGL
Whatnot

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$50 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

LiveKit

Company Location

United States

Company Website

livekit.io

Categories and Features

Categories and Features

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