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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is NeKu AI?

NeKu AI integrates established SAP analysis, documentation, and support workflows with a visually engaging design for AI agents, enabling teams to effortlessly combine models, enterprise knowledge, tools, and human approvals using Flow Builder. The SAP Fiori Chatbot supports the inclusion of targeted workflows into the Fiori interface or SAP GUI, while the SAP MCP Server provides access to sanctioned SAP resources and tools, further enhanced by the n8n SAP Connector that allows for the utilization of SAP data in n8n automations. In addition, NeKuDos offers both managed cloud and on-premise deployment alternatives, ensuring that SAP connections and access privileges are customized for each organization and its unique user base. For potential clients, there is an option to receive a personalized demonstration along with an enterprise quote that reflects the specific product, integration, and deployment needs. This all-encompassing strategy not only boosts operational effectiveness but also equips organizations to maximize their existing SAP infrastructure, leading to greater productivity and innovation. By harnessing the synergy between advanced technologies and traditional processes, NeKu AI paves the way for future-ready enterprises.

Media

Media

Integrations Supported

ChatGPT
ChatGPT Enterprise
OpenAI
OpenAI Codex

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Custom enterprise quote

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

NeKuDos

Date Founded

2025

Company Location

Turkey

Company Website

neku.ai/en/

Categories and Features

AI Agent Builders

Not specified

AI Agents

Not specified

AI Voice Agents

Not specified

Categories and Features

AI Agents

Not specified

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