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What is OpenAI Dots?

OpenAI Dots are always-on AI agents built to manage ongoing responsibilities and continue working on projects when the user is focused elsewhere. Powered by GPT-6 Astra, dots can proactively identify next steps, perform tasks, monitor developments, and return completed work or decisions requiring human judgment. Each dot can start with context from the user's ChatGPT memory and use Codex, connected tools, and its own cloud computer to perform work. Users decide which applications a dot can access, what responsibilities it should prioritize, and how tasks should be completed. A dot can be assigned an entire project or a smaller workflow and continue making progress between individual ChatGPT conversations. Example use cases include tracking product and revenue metrics while maintaining investor presentations, evaluating customer requirements for sales opportunities, managing API migrations, implementing software improvements based on customer feedback, and preparing content from transcripts. Dots can monitor new information as it arrives and update related work, allowing projects to remain current without requiring users to repeatedly restart the process. Users can inspect what their dot is doing, review details, provide feedback, redirect its work, or pause it whenever needed. Dots operate on independent cloud computers and support configurable permissions and Custom Rules that can allow actions, require approval, or block specific activities. Actions that could affect accounts or share information can go through Auto-review, which checks the proposed action against user instructions, Custom Rules, and safety requirements, while certain sensitive actions remain reserved for the user. Dots can be accessed through ChatGPT on web, mobile, and desktop, with availability across eligible Pro, Business Premium, and Enterprise plans and administrative enablement available for Enterprise environments.

What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

Media

Media

Integrations Supported

ChatGPT
ChatGPT Enterprise
OpenAI
OpenAI Codex
ChatGPT Canvas
ChatGPT Images
ChatGPT Images 2.5
ChatGPT Plus
ChatGPT Work
GPT-5.6 Sol
GPT-6 Astra
GPT-6 Sol
Google Drive
Holo4
Microsoft SharePoint
Microsoft Teams
OpenAI Agents API
Slack
Slack Code
iMessage

Integrations Supported

ChatGPT
ChatGPT Enterprise
OpenAI
OpenAI Codex

API Availability

API Availability

Has API

Pricing Information

$20/month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Categories and Features

AI Agents

Not specified

Categories and Features

AI Agent Builders

Not specified

AI Agents

Not specified

AI Voice Agents

Not specified

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