Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Uptime.com Reviews & Ratings
    446 Ratings
    Company Website
  • ManageEngine Log360 Reviews & Ratings
    163 Ratings
    Company Website
  • Source Defense Reviews & Ratings
    7 Ratings
    Company Website
  • Jotform Reviews & Ratings
    8,081 Ratings
    Company Website
  • NeuBird Reviews & Ratings
    2 Ratings
    Company Website
  • Serviceaide Reviews & Ratings
    139 Ratings
    Company Website
  • DriveStrike Reviews & Ratings
    24 Ratings
    Company Website
  • AlisQI Reviews & Ratings
    92 Ratings
    Company Website
  • ThinkAutomation Reviews & Ratings
    15 Ratings
    Company Website
  • Freshservice Reviews & Ratings
    2,017 Ratings
    Company Website

What is OpenCMS?

Our support services provide a straightforward avenue to access the expertise of the Alkacon team, who are behind the development of OpenCms core. For clients with only a few questions regarding OpenCms, we offer incident-based support through pre-purchased packages that cover 10 incidents. Both our premium and incident support options are governed by the standard terms and conditions for OpenCms support. Should your requirements be unique, we are more than willing to create a tailored consulting agreement for OpenCms. During the consultation, you are encouraged to ask a variety of questions concerning OpenCms, and the consultant will strive to give you comprehensive responses. This method guarantees that you obtain the necessary support and information to enhance your experience with OpenCms, ultimately leading to a more productive engagement with the platform.

What is Kaleo?

Our effective methodology boosts your knowledge base by recognizing the common questions users tend to ask and then developing clear, straightforward answers. We actively monitor tickets to identify recurring queries, ensuring your knowledge base is consistently refreshed. IT tickets act as valuable indicators of user inquiries, which we analyze to emphasize those that could have been addressed through self-service options, including 'how-tos' and a variety of Tier 1 issues. By leveraging sophisticated machine learning classifiers, we organize self-service tickets according to more than 1000 ontologies, classifying them by type of inquiry. These organized categories are ranked based on how frequently they occur, enabling us to highlight the most crucial FAQs effectively. We perform stringent quality control on response segments prior to linking them with the respective FAQs. After finalizing this process, the curated questions and answers are ready to be seamlessly integrated into your knowledge base, significantly improving user experience and promoting self-service capabilities. This structured approach not only facilitates easier access to vital information but also empowers users to independently discover solutions, thereby fostering a more efficient support ecosystem. As a result, organizations can benefit from reduced support costs and enhanced user satisfaction.

Media

Media

Integrations Supported

Oxxus
iFinder

Integrations Supported

Oxxus
iFinder

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alkacon Software

Company Location

Germany

Company Website

www.alkacon.com

Company Facts

Organization Name

Kaleo Software

Date Founded

2013

Company Location

United States

Company Website

www.kaleosoftware.com

Categories and Features

Java CMS

Approval Process Control
Document Management
Indexing
Permission Management
Rich Text Editor
Rule Based Publishing
SEO Management
Search
Template Creation
Version Control

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Popular Alternatives

OpenWGA Reviews & Ratings

OpenWGA

Innovation Gate

Popular Alternatives

Sling CMS Reviews & Ratings

Sling CMS

Apache Sling
Crafter CMS Reviews & Ratings

Crafter CMS

Crafter Software