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What is OpenCounter?

Help entrepreneurs comprehend the financial elements and criteria essential for starting a business. Guide homeowners in adhering to regulations during renovation projects. Assist event coordinators as they tackle the challenges of organizing large events in public spaces. Support applicants in recognizing how zoning laws can affect their location decisions and project requirements. Provide resources for the application and oversight of permits and licenses. Our knowledgeable team, with expertise in the public sector, has an in-depth understanding of the necessary processes. All information is protected by SSL encryption, securely stored, and backed up in a facility that meets ISO 27000/SOC 1 and SOC 2/SSAE 16/ISAE 3402 standards. OpenCounter also offers multilingual assistance, translating into more than 40 languages to make the permitting process universally accessible. Unlike many companies that outsource the configuration stage to third-party contractors who bill based on time and materials, OpenCounter handles the entire configuration process in-house, ensuring both project efficiency and superior results. This holistic strategy not only simplifies processes but also improves communication among all parties involved, fostering a more collaborative environment. By integrating these services, we aim to create a seamless experience that benefits all stakeholders.

What is Accela?

The Accela Civic Platform acts as a strong backbone for our range of Civic Applications and additional solutions aimed at helping governments improve citizen services while meeting the needs of growing communities. It integrates shared technologies and functionalities within a Software as a Service (SaaS) structure, addressing the varied demands of government agencies, from expansive state entities to smaller local departments. This platform provides agencies with the critical resources required to support business operations for citizens, simplify the permit application workflow, and manage inspections effectively. Moreover, it is designed to be flexible and scalable, allowing for continuous innovation without the necessity of significant new technology expenditures. The platform enables the automation of both simple and complex tasks that span multiple departments and diverse process elements. In addition, our sophisticated workflow engine adeptly assigns responsibilities to users, oversees service level agreements, directs approvals and procedural steps, and guarantees that all activities are carried out seamlessly and punctually. Ultimately, this all-encompassing solution not only boosts agency efficiency but also significantly enhances the overall experience for citizens, fostering a more engaged and responsive community. With its comprehensive capabilities, the platform positions agencies to adapt to future challenges and opportunities effectively.

Media

Media

Integrations Supported

Integrations Supported

Blitzz
Connectif
Hyland IDP
Selectron Relay
VuSpex
cloudPWR

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Open Counter Enterprises

Company Location

United States

Company Website

opencounter.com

Company Facts

Organization Name

Accela

Date Founded

1981

Company Location

United States

Company Website

www.accela.com

Categories and Features

Municipal

Not specified

Categories and Features

Citizen Engagement

Not specified

Code Enforcement

Not specified

Government

Not specified

Land Management

Not specified

Municipal

Not specified

Permit

Not specified

Public Works

Project Management
Service Request Management
Work Order Management

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