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What is OpenDialog?

Our user-friendly conversation design platform, which eliminates the need for coding expertise, empowers you to create remarkable experiences that can be launched immediately. With the ability to prototype, test, and enhance all within a single, all-encompassing tool, you can refine your approach seamlessly. The sophisticated conversation engine we offer provides a high degree of customization and allows for easy integration as required. Thanks to our versatile NLU support, you can implement the most suitable AI techniques to address your unique challenges effectively. The architecture is open-source and designed for easy extension, encouraging continuous innovation, while the reusable conversational components guarantee that the tool can adapt as your team evolves. OpenDialog is a collaborative initiative shaped by a wide-ranging group of specialists, embodying our fundamental principles regarding conversation design and development, which we have articulated in our Manifesto. Additionally, our platform includes integrated lifecycle management to facilitate a smooth transition from development to production, positioning it as a vital resource for automating dialogues and navigating intricate processes within the organization. Ultimately, this tool aims to boost operational efficiency and foster clear communication in a variety of settings while continuously evolving to meet future demands.

What is Gupshup?

Based in Silicon Valley, Gupshup stands out as a premier conversational messaging platform that empowers enterprises to create captivating conversational experiences effortlessly across more than 30 messaging channels through a unified API. The platform features a user-friendly omnichannel messaging API, a sophisticated bot-building framework, and effective mobile marketing solutions. Each month, Gupshup's messaging service processes over 6 billion messages, assisting over 39,600 businesses in communicating with billions of users via widely-used messaging platforms including SMS, Voice, WhatsApp, Mobile Web, Android RCS, Instagram, Twitter, Telegram, WeChat, FB Messenger, Slack, Viber, Skype, and various others. Its single API solution simplifies the integration of one-way and two-way messaging on WhatsApp, along with a fallback to SMS service in over 225 countries, all while providing a multi-channel auto-routing feature. Furthermore, the Gupshup Bot platform is equipped to manage over 36,000 bots and efficiently addresses WhatsApp FAQ Bots, enabling seamless live agent transitions for diverse customer support scenarios. This adaptability makes Gupshup a vital tool for businesses aiming to enhance their messaging capabilities and improve customer engagement.

Media

Media

Integrations Supported

BoldDesk
BytePhase
Fyno
KonnectzIT
Kylas
PubNub
Quickwork
Raven
Salesforce
Sell.Do
Stackreaction
SuprSend
Swift AMS
Tookan
Truto

Integrations Supported

BoldDesk
BytePhase
Fyno
KonnectzIT
Kylas
PubNub
Quickwork
Raven
Salesforce
Sell.Do
Stackreaction
SuprSend
Swift AMS
Tookan
Truto

API Availability

Has API

API Availability

Has API

Pricing Information

$41.15 per user per month
Free Trial Offered?
Free Version

Pricing Information

$0.01
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenDialog

Company Location

United Kingdom

Company Website

opendialog.ai/

Company Facts

Organization Name

Gupshup

Date Founded

2004

Company Location

United States

Company Website

www.gupshup.io

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

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