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What is OpenScape Session Border Controller?

Mitel's OpenScape Session Border Controller (SBC) stands out as a remarkably flexible solution, delivering broad SIP interoperability, advanced media management, and robust security capabilities. Designed specifically for VoIP environments, this controller adeptly manages the termination of SIP sessions on the WAN side, ensuring that incoming traffic is authenticated while meticulously inspecting SIP and media packets for any protocol inconsistencies or anomalies. Furthermore, the OpenScape SBC plays a crucial role in managing firewall "pin holes" for RTP and SRTP media streams, reinforcing its security measures. Its wide-ranging compatibility covers not only Mitel’s MiVoice Business, MiVoice MX-ONE, and MiVoice 5000 but also includes OpenScape Voice, OpenScape 4000, and OpenScape Business, making it a comprehensive solution for businesses of varying scales. This solution supports multiple deployment strategies, such as virtualized software for VMware ESXi, and is expected to soon integrate with commercial off-the-shelf hardware, including Lenovo servers, along with a gateway option featuring Kontron servers. Consequently, it empowers organizations with the versatility to select the most appropriate infrastructure tailored to their unique operational needs, ultimately enhancing their communication capabilities. This adaptability is essential in today’s dynamic technological landscape.

What is IpSCAPE?

ipSCAPE offers state-of-the-art cloud technology designed to improve customer experiences, featuring a multitude of scalable and easily integrated options. The platform showcases a modern, intuitive user interface that simplifies the process of creating campaigns and enables real-time tracking of customer service and sales efforts. Originating from Australia, ipSCAPE caters to the diverse multi-channel communication requirements of major companies, large organizations, and governmental entities. With all communication functionalities embedded within the ipSCAPE platform, users can sidestep the complexities of complicated integrations or expensive additional features. It encompasses a wide range of communication methods, including voice calls, emails, web chats, and SMS, allowing businesses to connect with customers in their preferred ways and cultivate exceptional interactions. Furthermore, it incorporates advanced dialing and lead management capabilities to boost the efficiency of contact centers and enhance sales conversion rates. By adopting this all-encompassing system, businesses can effectively position themselves to thrive in an ever-changing marketplace, ensuring that they meet and exceed consumer expectations.

Media

Media

Integrations Supported

EquipmentCloud
Lenovo ThinkSystem Rack Servers
MiVoice Business
Microsoft Teams
Unify OpenScape
VMware ESXi
Wildix

Integrations Supported

EquipmentCloud
Lenovo ThinkSystem Rack Servers
MiVoice Business
Microsoft Teams
Unify OpenScape
VMware ESXi
Wildix

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mitel

Date Founded

1972

Company Location

Canada

Company Website

www.mitel.com/products/openscape-session-border-controller

Company Facts

Organization Name

IpSCAPE

Date Founded

2005

Company Location

Australia

Company Website

www.ipscape.com.au

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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