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What is OpenText eDOCS?

OpenTextâ„¢ eDOCS serves as a dynamic, cost-effective, and adaptable enterprise content management (ECM) solution tailored for organizations that produce complex, high-value outputs in sectors like Legal, Corporate Legal, Public, Energy, and Professional Services. It effectively manages sensitive materials throughout their content lifecycle while ensuring they remain easily accessible for daily operations, thus empowering users to deliver exceptional content services to their clients. The recently launched OpenText eDOCS InfoCenter user interface emphasizes accessibility, usability, and personalization to cater to the demands of today's flexible work environments. With a modern design that allows users to tailor application tiles to their liking, eDOCS InfoCenter significantly enhances user workflow adaptability and choices. Furthermore, this innovative interface is designed to work seamlessly across various devices and business applications, including desktops, tablets, mobile devices, and web platforms, facilitating a smooth user experience across all technologies. By adopting this comprehensive content management approach, organizations not only elevate their efficiency but also foster improved collaboration among team members, ultimately driving productivity and innovation. Such features make OpenText eDOCS a valuable asset for organizations aiming to thrive in competitive markets.

What is InfoCenter?

InfoCenter is a versatile and intuitive self-service web portal designed for organizations to securely exchange documents and records from multiple sources. This platform offers extensive monitoring of user engagement, capturing intricate search histories and providing access to related data and documents. As a result, it serves a wide range of purposes, including the handling of requests for public, student, or employee records, as well as resources that assist in customer service and inquiries regarding invoice payments. Featuring a highly adaptable authentication system, InfoCenter guarantees that both external and internal users can selectively access content, all while maintaining the security of sensitive internal information and systems. This level of oversight is crucial for managing public record requests alongside confidential information, enabling your organization to comply with regulatory requirements and legal obligations effectively. In essence, InfoCenter empowers your business to deliver pertinent information to the right users at the optimal time, thereby improving overall operational efficiency. By offering such flexibility, InfoCenter emerges as an essential resource for organizations aiming to refine their information-sharing processes and enhance user satisfaction. Furthermore, its user-friendly interface encourages wider adoption across various departments, ensuring that all teams can benefit from its capabilities.

Media

Media

Integrations Supported

BigHand Document Creation
BigHand Metadata Management
DocStyle
EzeScan
Foxit PDF Editor
Microsoft 365
Microsoft Excel
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Microsoft Word
OpenText Legal Knowledge Management
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP HANA
SAP SuccessFactors
Salesforce
ZERO

Integrations Supported

BigHand Document Creation
BigHand Metadata Management
DocStyle
EzeScan
Foxit PDF Editor
Microsoft 365
Microsoft Excel
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Microsoft Word
OpenText Legal Knowledge Management
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP HANA
SAP SuccessFactors
Salesforce
ZERO

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products-and-solutions/products/specialty-technologies/edocs-information-management

Company Facts

Organization Name

ICM Document Solutions

Date Founded

1988

Company Location

United States

Company Website

www.icmdocs.com/document-management/infocenter-self-service-web-portals/

Categories and Features

Enterprise Content Management (ECM)

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Legal Document Management

Access Controls
Archiving & Retention
Collaboration
Contract Management
Document Assembly
Document Indexing
Document Tagging
Full Text Search
Version Control

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

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