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What is OpenTouch Session Border Controller?

The OpenTouch Session Border Controller (SBC) by Alcatel-Lucent Enterprise is a powerful software tool designed to safeguard SIP trunks and enterprise communication systems. Serving as a vital defense mechanism between businesses and their SIP trunking services, it protects against various threats, including VoIP attacks, SIP denial of service, fraud, and eavesdropping. The OpenTouch SBC facilitates secure and scalable connections for both SIP and media, equipped with features such as audio transcoding and NAT traversal to improve audio and video exchanges. This solution not only ensures cost-effective and secure internet communication but also supports integration with multiple SIP service providers. Furthermore, the SBC offers a user-friendly web-based management interface with pre-configured templates, making it easy for certified SIP trunking providers to set up in just a few clicks. With its capacity for cost-effective interoperability, the SBC adapts to numerous protocols, accommodating a diverse array of SIP trunking providers while delivering flexible and efficient communication solutions for businesses. Ultimately, the OpenTouch SBC emerges as an essential tool for enterprises aiming to bolster their communication security and operational efficiency. Its comprehensive capabilities make it a preferred choice for organizations focused on enhancing their overall communication framework.

What is ALE Connect?

ALE Connect skillfully facilitates customer service for a diverse range of businesses by managing omnichannel interactions such as email, live chat, social media, and phone, all while upholding the high expectations of today's customers, citizens, and consumers. This cutting-edge solution enhances the capabilities of the Alcatel-Lucent OmniTouch® contact center standard edition, which is designed for efficient phone call distribution, by integrating cloud services that allow for fluid communication across multiple platforms. By optimizing workflows among customers, service agents, and various departments, it simplifies the administration of customer-related functions in both front and back office operations. Moreover, the platform incorporates a built-in knowledge base and advanced search features, significantly reducing call resolution times and improving overall efficiency. ALE Connect seamlessly integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE, providing high availability, strong security, and redundancy for the protection of customer data. Providing exceptional customer service is vital for nurturing satisfaction and loyalty, and with ALE Connect, businesses can deliver a distinctive customer experience that sets them apart from their competitors, ultimately strengthening their position in the market. This holistic strategy not only meets the immediate demands of customers but also cultivates enduring relationships that can lead to future opportunities. With the ability to adapt and evolve with customer expectations, ALE Connect positions businesses for sustained success.

Media

Media

Integrations Supported

Facebook Messenger
OmniPCX Enterprise Communication Server
X (Twitter)
Xinix

Integrations Supported

Facebook Messenger
OmniPCX Enterprise Communication Server
X (Twitter)
Xinix

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alcatel-Lucent Enterprise

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/products/communications-management-security/opentouch-session-border-controller

Company Facts

Organization Name

Alcatel-Lucent

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/products/applications/ale-connect

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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